the whole idea is brilliant - swimming in a heated pool, live band, face painting for kids, trampoline, the clowns etc and is definately worth recommending to everyone with young kids. for this I'd give them an excellent rating however the food let's them down significantly.
we've been going for several months now and while it is very popoular with the young ones in my family, we have noted the quality of the food has started to go down.
the meats are hard and boring - no more of the succulent roasts when we first started going. It's like there is no personal attention to the detail in the food - factory food!
the salads are ok and so is the soup but that's where it ends. the indian cuisine is flat, the kenyan traditional foods are unimaginative and far from being a delicasy.
They do have an excellent waiter - William at the pool side and he makes us welcome always. he is a sharp contrast from the waiters at the bar area who are cold and always seem like they are being bothered when asked to take an order???
Intercontinetnal hotel can redeem itself if it seriously looks at ensuring the mass produced buffet food is tasty and creative.
They should also discuss with their pool side bar staff that they need to lose their attitude. without the paying guests - there's no business! and at no time should guests be made to feel that they are a bother! hospitality 101!
- Official Description (provided by the hotel):
- InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more less
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- Also Known As:
- Intercontinental Nairobi Hotel Nairobi
- Nairobi Intercontinental