Like all chain hotels, Intercontinental offers impersonal hospitality, leaving no enduring impressions afterwards. The rooms facing the front are marginally better kept than those facing the back. Since it is in a busy part of the city, the nights may not be restful if you have got a room on the lower floors. The hotel swimming pool is actually an over-sized bath-tub, the surrounding lounge and patios are crowded in the evenings and on weekends. Quality of hotel staff below expectations per five star standards.
The hotel coffee shop serves over-priced brunches on weekends. The selection is extensive and includes local delicacies. The Indian restaurant, Bandhini, does serve good Indian food.

I stayed at the Intercontinental in April 2011 and was pleasantly surprised by the service. it was clean and though dining in the hotel was expensive, the food quality was good. Though there was nothing special about the rooms they were of decent size and fairly comfortable. The presence of a casino is definitely a big plus in a city where you are advised not to venture out in the night alone. The pool side hasa nice ambience

We were finishing our African safari (Kenya and Tanzania) and this was our last night before flying home. Although the hotel is very secure (scanners upon entering the hotel) and the rooms are spacious and amenity-filled, the staff is less than amenable. When I tried to sign up for computer time at the business center, the attendant completely fouled up the transaction (as we discovered upon checkout, when we had been mistakenly charged for double the time I used). The attendant was also very unfriendly. On the other hand, breakfast was amazingly good: a huge variety of all food groups, even a good selection of packaged yogurts. We had dinner at the Indian restaurant there, which was also good. Rooms are large and also had A/C, which is sometimes rare in Kenya. You actually never need it, though.

The hotel is located at the Center of Nairobi, 20 minutes from the airport (without traffic) - it can go to two hours on a regular working day.

Unlike other world known hotels in Nairobi, this hotel keeps the standards hi.

Reception and lobby area are very pleasant and the same stands also for the pool area (although I would not recommend the pool for actually swimming).

The hotel has 4 reastauants with different cuisines and they all seem fine for Nairobi - although I tasted only one of them. I did not had the chance to taste breakfast though.

The rooms are spacious, well airconditioned and with warm atmosphere. The bathrooms are ok too. TV programs are quite rich and also Internet exists at the rooms but with low speed and at an extra pricing.

Overall I would recommend this hotel to everyone that needs a downtown hotel in Nairobi, however you have to take into consideration the expensive prices to the room rates and all extra services you might need.