We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“City centre average property” 3 of 5 stars
Review of InterContinental Nairobi

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save Saved
You added InterContinental Nairobi to your Saves list
InterContinental Nairobi
5.0 of 5 Hotel   |   City Hall Way | PO Box 30353, Nairobi 00200, Kenya   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Members Get Up to 35% Off
Ranked #27 of 105 Hotels in Nairobi
mumbai
Top Contributor
112 reviews 112 reviews
46 hotel reviews
Reviews in 57 cities Reviews in 57 cities
67 helpful votes 67 helpful votes
“City centre average property”
3 of 5 stars Reviewed November 10, 2011

Hotel definitely needs refurbishment. There was a Rugby tournament taking place and all the players were staying at the hotel thus there was major noise around. Rooms are ok ...bath area was tolerable but could certainly do a make over. The wash basin had a crack mark.
Elevators were only 2 and they were taking a long time. They have an excellent Gym at the basement level.
Breakfast was good.

Room Tip: Had a room on the 6th floor ...no view as such.
See more room tips
  • Stayed November 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

535 reviews from our community

Traveler rating
    105
    214
    132
    54
    30
See reviews for
74
85
47
270
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
John O'Groats, United Kingdom
Top Contributor
147 reviews 147 reviews
139 hotel reviews
Reviews in 83 cities Reviews in 83 cities
119 helpful votes 119 helpful votes
5 of 5 stars Reviewed November 7, 2011

Copied my feedback to the hotel:

An excellent hotel.

All the staff at this hotel have shown real professionalism and concern to make my stay as comfortable as possible. Given that the hotel was fully occupied I think that they all did an excellent job.

I have stayed at approx. 30 Intercons - this hotel is one of my top 2 or 3. Particularly worthy of note was the attitude and care of xxxxxx in the club lounge - she is a credit to IHG.

Well done Intercontinental Nairobi!

Room Tip: Far end of the corridor is quieter
See more room tips
  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 5, 2011

Landed in Nairobi for a conference,was taken aback with the awesomeness of the city,vibrant and cultured.

The Intercontinental was very good with the facilities being up to mark with any 5 star property,service was very good,rooms nice

Special kudos to the concerige,who arranged for a nice trip to the Nairobi National Park and his knowledge and eagerness to help

  • Stayed December 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 31, 2011

I have previously given a not-so great review to the Intercontinental Nairobi. This time around, I stayed at the Intercontinental for 6 days, doing business in Nairobi. I must say that I stayed at stayed at the Club Room Level therefore my experience might be influenced by this factor. The check-in was a breeze at the priority club desk in the lobby. My room was really nice. One thing I like about hotels in Kenya is the way they make "the bed" in the evenings and this was no exception. The added advantage of being on the club level was being able to use the club lounge on the 6th floor. Breakfast at the lounge is great as there were choices between al carte and buffet. My only complaint with the lounge is that it is really very loud with TV set at high volume and the business-types constantly on the phone. Also, the airport pickup/drop off rate ($30) is pretty much stiff for Kenya. The staff at the hotel provided excellent services for my conference and throughout my stay. I will stay here again but at the club level.

Room Tip: Club level floor and Rooms on club level are quieter. Also, corner units, away from elevators are ni...
See more room tips
  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tanzania
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 31, 2011

The Intercontinental is great for business travellers to Nairobi. Situated in a central location, has a pool, the food is great, and it provides parking. The hotel was very busy when we were there but the staff was very friendly - from the concierge to room service.

  • Stayed October 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avon, Indiana
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 27, 2011

We stayed at this hotel prior to a safari and also before departing to Tanzania. It appears to be a popular choice for tour groups. Our checkin was fast and efficient. Our room was of average size and was clean and comfortable. Staff was very helpful and could answer most questions. Since our meals were included in our package safari price I can't comment on individual menu selections. However, the buffet was large and very good. Breakfast was especially good. There is a bar in the lobby. There are two gift shops in the lobby which have a very nice selection of items at good prices. I stored an extra suitcase here while on safari and it was returned to me safely. We also stayed in a day room here when we returned to Nairobi prior to our flight home. We were in a different section of the hotel which appeared to be much updated over our room prior to the safari. Security appears good at this hotel which is important in Nairobi.

  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, India
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed October 27, 2011

As we were reviewing our first ever trip to Africa (kenya / tanzania), we were not sure of many of th ehotel chains we were plannign to sty in (despite having done searches etc) but we were very sure of Intercontinetal - having used th ehotel chain all over the world. However, our experience at the hotel was nothing short of pathetic. Confirmed bookings, staying there twice in our two week journey through Kenya, travelling with kids - nothing mattered at all. We had requested for extra beds for kids and arrived late night after nearly 24 hours in travel, to find rooms not ready and no extra beds. At midnight, received the poorest service, resulting in an hours delay. Broken toilet seats, no towels in the room - the list was endless.

what made it worse was the whole "no care" attitude of the staff and management and each time we raised a question, we were told that Samsung is doing its dealers meet there and we are totally sold out.

Thinking that every hotel has a bad day, we returned later to find even worse treatment. Again, noone honoured a confirmed booking, no extra beds and worse attitude. at 7pm , way past check in time, we were asked to wait in the Lobby for nearly 2 hours so that they could find us a room. This is when we had a confimed and reconfirmed booking for two rooms.

I left a strongly worded feedback for the General Manager of the hotel - but guess it has deserved no attention so far.

By the time we left, our kids said - Never again in Intercontinental.

  • Stayed May 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, ihgcare at InterContinental Nairobi, responded to this review, October 28, 2011
Dear Garimav,

I am most disappointed and concerned to read your comments. I would greatly appreciate further information regarding your stay in order that I can investigate further.

We have sent you a private message to obtain additional details about your experience.

Thanks,
Brenda J.
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to InterContinental Nairobi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotel in Nairobi
#24 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, Priceline, IHG, Expedia, Odigeo and Tingo so you can book your InterContinental Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

Owners: What's your side of the story?

If you own or manage InterContinental Nairobi, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

;