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“Nice Amenities - Horrible Standard Rooms” 3 of 5 stars
Review of InterContinental Nairobi

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InterContinental Nairobi
5.0 of 5 Hotel   |   City Hall Way | PO Box 30353, Nairobi 00200, Kenya   |  
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Ranked #28 of 96 hotels in Nairobi
Oakland, California
1 review
1 helpful vote 1 helpful vote
“Nice Amenities - Horrible Standard Rooms”
3 of 5 stars Reviewed June 16, 2011

When paying in excess of $200/night, I expect a room that has been updated sometime in the last 20 years. The room at the Intercontinental has stained carpet, coming up at the seams, two lamps with burnt out bulbs, a tv that doesn't work, chipped furniture, and a bathroom i'd expect to see in a 1960's non-updated house...

On the flip side - fantastic Indian restaurant, nice poolside atmosphere, great breakfast buffet, certainly secure... If I was willing to pay in excess of $300/night I would have been in one of their few updated rooms (the ones in the pics)... So I guess it's all about what you're willing to pay. Of course... I'm switching to a hotel for $120/night with updated rooms just a couple kilometers from here so...

  • Stayed June 2011, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Washington DC
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 13, 2011

I've stayed at the InterContinental Nairobi twice - once in an upgraded room that was beautifully appointed, once in a standard room that was clean and comfortable but somewhat Golden Girls living roomesque. The staff are fantastic - especially the concierge, the gift shop is pricey but full of beautiful things. The fancy Italian restaurant is a tad silly, but the Indian place is good, the breakfast is excellent and there's a pool bar. I've walked through the HIlton and the InterCon is much nicer. It's an easy walk to the Convention Center.

  • Stayed October 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brooklyn, ny
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 13, 2011

We stayed here for two nights prior to embarking on a safari. The breakfast buffet was terrific and varied with many local dishes, fresh fruit, good baked goods. Rooms were large and well maintained. My only issue was that the hotel is located in a business area and everything closes down before 5PM. There was not even a place to buy a bottle of water after that time except for the hotel bar. On the plus side, there is a park right across the street which was full of local families on the Sunday we arrived. It was interesting walking through there and we enjoyed the attention of the local people who were curious about where we were from, etc.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 8, 2011

We stayed at the Intercontinental on the 29th of May as well as on the 4th and 5th of June, 2001. The hotel is well located within the city and is walking distance from a mall as well as good eating joints. The coffee shop serves excellent buffet lunches and dinners and also has an authentic Indian restaurant. The hotel staff was helpful as we were travelling with two children and organised comfortable extra beds in the room.

Overall a very comfortable stay

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kampala, Uganda
Top Contributor
178 reviews 178 reviews
97 hotel reviews
Reviews in 49 cities Reviews in 49 cities
169 helpful votes 169 helpful votes
5 of 5 stars Reviewed June 6, 2011

Upon a return from the Seychelles a week and a half ago I stayed my initial two nights at the Intercontinental Hotel before heading out on a short safari into the Rift Valley.
The evening arrival at the front desk was no problem as my room had been held, even in case of a delayed flight, but as Kenya Airways was spot on time it was the Nairobi traffic which delayed me in reaching the hotel.
I had requested 'my' suite on the 7th floor and it was presenting itself again at its 'Sunday best', fruit basket, a welcome letter from management and the bathrooms equipped with amenities of the finest pedigree.
Wireless internet is available but can be substituted via a dedicated wire solution available on BOTH desks in the bedroom and sitting room.
As a global luxury business brand the Intercontinental shows its class wherever one is found adn here in Africa the 'InterConti' is always a place to meet the who is who, dine in style with a choice of a half dozen restaurants or, and here is my favourite, use the 6th Floor Club Lounge which is open from early morning till very late at night.
A meeting room is available there, but should be booked through the lounge attendants for private meetings but there are otherwise enough tables to have a cup of tea, enjoy a quiet breakfast away from the bubbling crowd downstairs, have some snacks during the day and enjoy a Daily Happy Hour between 18.00 and 20.00 hrs.
I came a little late on my arrival day, courtesy of traffic, but still got some delicious canapees served from the little kitchen and a glass of chilled white wine ... very mindful the staff there are that it is service which matters to their guests and not bureaucratic application of time based templates.
It was another happy return and stay!

  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Norddeutschland
Top Contributor
635 reviews 635 reviews
109 hotel reviews
Reviews in 200 cities Reviews in 200 cities
502 helpful votes 502 helpful votes
3 of 5 stars Reviewed June 3, 2011

We staid only one night in this Hotel so this review is not based on a broad experience. The hotel seems to be well secured, the staff was friendly and helpful (and efficient) the room we had was clean with the minibar missing. The big minus was the early morning gymnastic because of the too low shower. The room was what you expect from an interconti with the plus side that it was good isolated.

The hotel offers a nice pool and the breakfast offers a lot of choices and they even offer a lot of african items.

All in all nothing special but for one night nothing wrong as well.

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Southampton, United Kingdom
Top Contributor
183 reviews 183 reviews
105 hotel reviews
Reviews in 87 cities Reviews in 87 cities
373 helpful votes 373 helpful votes
5 of 5 stars Reviewed June 3, 2011

The hotel is one of the best in Nairobi. The location is excellent right in the city centre. Staff are very good and the rooms and facilities are top class. The restaurants are very good and do a good bbq style buffet which changes each night. Whilst there I joined the business club for wifi and breakfast which was good value and in a nice quiet separated room on one of the floors. All in all a very good hotel and I would recommend for very pleasant stay in Nairobi.

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  • Stayed March 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotel in Nairobi
#22 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

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