We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very comfortable, lovely staff but its like a Boarding School” 3 of 5 stars
Review of InterContinental Nairobi

Save Saved
You added InterContinental Nairobi to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
InterContinental Nairobi
5.0 of 5 Hotel   |   City Hall Way | PO Box 30353, Nairobi 00200, Kenya   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
IHG Special up to 25% Off
Ranked #30 of 96 hotels in Nairobi
Lusaka, Zambia
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
“Very comfortable, lovely staff but its like a Boarding School”
3 of 5 stars Reviewed April 10, 2011

I was stayed at the Intercontinental Nairobi for 1 week in early April 2011. I am a Gold Priority Club Member and Intercontinental Ambassador. The staff were very friendly, efficient and helpful as you would expect for the price of the room. The Hotel was typical of the Intercontinental look and feel although the room slightly smallish compared to other rooms I have stayed in elsewhere with the chain. The food is fantastic and should be at those prices. I recommend they Kenyan dishes. Very tasty. Room Service has an extensive menu from Italian, local, Inidan and others. The 24 hour internet will cost you an arm and a leg @ USD $26 for 24 hours which is highway robbery. The wireless was not reliable so cable/LAN was used for the most part.

MY MOST NEGATIVE EXPERIENCE: I have to say I did not appreciate the way the head security man treated my friend who is a local when he came to visit me to say hello and catch up. My friend forgot his ID on the first night so I came down to vouch for him and sign him in. I totally understand the need for security but he almost eye-balled and glared at my guest like he was a piece of crap. My visitor received almost the same treatment every time he came to visit me over the 7 days even when he came with ID. This is UNACCEPTABLE as far as I am concerned. I was extremely annoyed when my visitor came to see me on the first night and I was told I by front desk that I had to pay and extra $50 (maybe more from memory) if my guest wanted to stay the night. He was only coming up for a coca-cola and a chat. I asked Reception if they were implying that my male friend and I were sleeping together as I only had a King size bed in the room. The receptionist and security man back pedalled very quickly when I told them I resented the implication. I wasn't happy at all. It was like being in boarding school and as a 39 year old man it is not welcome nor appreciated.

Room Tip: Ask for an upgrade if it is low season.
See more room tips
  • Stayed April 2011, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

492 people have reviewed this hotel

Traveler rating
    89
    200
    122
    53
    28
See reviews for
66
82
46
247
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Johannesburg, South Africa
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed April 6, 2011

I am staying here tonight. What a disapointment. I have stayed at the Tribe, at the Crowne Plaza and the Palacina. All of them much better. This hotel is so old. It smells, its noisy, needing a huge upgrade.

  • Stayed April 2011, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freeport, Maine
Top Contributor
58 reviews 58 reviews
48 hotel reviews
Reviews in 32 cities Reviews in 32 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed April 3, 2011

Stayed two nights in room #505. The hotel appears to have been grand once, but is now a little shoddy. The staff is great and the food is pretty good. A yummy breakfast buffet and good food by the bar/pool area. The area is safe for Nairobi, but to get around the staff recommend a cab – even for a ten-minute walk in daylight. The traffic to airport on a Friday night was the worst traffic I’ve ever seen – makes Boston and NYC look tame. I didn’t get to have a massage, but one tourmate did and she said it was really good – and cheap, too. Our room keys never worked. The front desk can do currency exchange or get you money back from your credit card.

  • Stayed March 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 18, 2011

Stayed here for business. the check in was a small problem that was due to lots of being trying to check in at the same time. we got free drinks for waiting. that was nice, it made a good impression on me. the room is great, the place is clean and the staff are all friendly and helpful.
good breakfast and nice indian resturant. if your in nairobi for business. this is a good place to stay.

  • Stayed March 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
1 review
5 of 5 stars Reviewed February 21, 2011

I was staying at the Intercontinental Nairobi after my trip to Egypt was canceled due to the demonstration.The whole check in experience was excellent n we were received with quite hospitality of the highest magnitude;we were provided with glasses of juices and a warm towel and the actual check in just took 4 minutes.
What amazed me a lot was the experience and knowledge of one of the porters a Mr Abgao Asad who's diverse experience of the facilities in and outside the hotel were amazing.
We had a booking at the Haandi restaurant during our stay so ew had gone to order for a taxi to take us there but to our surprise this guy convinced us to have dinner in their Indian restaurant which to me it was quite an exprience.
We also had a problem with our flight since the flight was a connecting one we wanted to change the flights date since my mum wasn't feeling well.
Mr Abgao went out of his way and decided to go himself to the Airpor to change the flights since the town offices were closed.
If this is ot hospitality at its best i don't know what is.
It was quite a surprise to find a porter who had a diverse concierge knowledge.
Just hope to be back soon.
Asante.
Christy

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accra
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 14, 2011

Not sure where to start....to be honest was not entirely certain what to expect. The outside of the hotel doesn't seem too impressive. Inside however I thought it was fine. Check in was quick enough. My main gripe is the price. I feel that $320 per night (breakfast excluded) is seriously not worth the money. I was horrified that I had to pay for the wi fi (at $320 per night?) and it was so slow! And I'm from West Africa, where the Internet service is equally slow but certainly faster than the hotel.

I opted out of breakfast since I was leaving early anyway and only staying 1 night. The room I was in was fine enough, the bathroom not what I expected for that price but I was exhausted from my trip anyway so I didn't care. Amazed that there is no bathroom, slippers etc.

Seriously not worth the price and I'll be looking for cheaper options when next in Nairobi.

  • Stayed February 2011, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 6, 2011

This is not a hotel one would expect from a brand such as Intercontinental, which I have grown to expect comfort, elegance, and modern decor. The reception area was good, breakfast was fair, but the room we were given needed major upgrade ... the knob to control the vintage AC was missing, there were no towels in the bathroom, the old TV does not work, missing bar fridge, etc. I can usually put up with some inconveniences, but I had high expectations with the Intercontinental brand and this was truly a disappointment.

I hope Intercontinental management will take note of my comments and seriously consider taking on a major facelift, or disassociate the name with this establishment. This hotel gives the Intercontinental Hotel chain a very bad name.

Try Crowne Plaza Nairobi instead, especially if you're on a business trip.

  • Stayed January 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to InterContinental Nairobi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental Nairobi

Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotel in Nairobi
#22 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, IHG, Orbitz, Priceline, Hotels.com, Tingo, BookingOdigeoWL, Otel, Agoda and Venere so you can book your InterContinental Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

Owners: What's your side of the story?

If you own or manage InterContinental Nairobi, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.