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“Nice Hotel” 4 of 5 stars
Review of Southern Sun Mayfair Nairobi

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Southern Sun Mayfair Nairobi
4.0 of 5 Hotel   |   Cnr. Parklands Road & Msapo Close, Parklands | PO Box 66807, Nairobi 00800, Kenya   |  
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10% OFF DINNER AT OASIS
Ranked #21 of 96 hotels in Nairobi
Basel, Switzerland
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Nice Hotel”
4 of 5 stars Reviewed September 20, 2010

Nice Hotel with everything you need. Busy bar in the evening and easy access to night life around the hotel.

Staff is friendly and helpfull. Food is everage, a good place to stay while doing business in Nairobi.
Don't miss the Wednesday welcome party...

Bar and Food prices a reasonable...

Free newspaper and free bottle of water every day...

  • Stayed August 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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345 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Colchester, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 13, 2010

Stayed on two seperate nights in two different rooms. Seems like there are two sides to this hotel, an older un-renovated part and a newer better appointed part. Showers not very good but rooms clean and staff helpfull. Superb gardens and pool area and great buffet service for dinner and breakfast. Public areas of hotel not too inspiring but generally an OK hotel. No Air conditioning in rooms and ceiling fans very wobbly/noisy. Happy to stay for 1 night but longer would be a drag.

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
101 reviews 101 reviews
64 hotel reviews
Reviews in 58 cities Reviews in 58 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed September 11, 2010

This was a pretty good hotel. Everything you would expect from a 4* hotel. Excellent breakfast and good staff. Only downsides were that the pool was very very cold!, the bar closed at 11pm and the business centre was very expensive.

  • Stayed August 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 19, 2010

Holiday Inn - recently rebranded as the Southern Sun Nairobi - is very similar in facilities and style to some of its contemporary Nairobi hotels - ie. the Fairview. The public areas and restaurants have been modernized, service and food is good, but the rooms haven't been updated in some time. There's nothing wrong with the Sun, but paying $70 more per night than its competitors can't really be justified. Wi-fi internet is not included in the room rate.

  • Stayed August 2010, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Stockholm, Sweden
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 26, 2010

what a price to pay for such a hotel.. it is WAY TOO expensive as a place, though generally this is my experiance with hotels in africa (insane high prices for normal hotels). i have stayed in much better Holiday Inn hotels with almost half the price of the one in Nairobi.

the hotel environment was beautiful and relaxing, rooms were clean and neat, the staff was quite helpfull, the gym facilities and the staff there were exceptionally nice, the breakfast satisfacotry enough (though there were too many options for a cooked meal for breakfast, however if you are not a breakfast-person and all you want is some bread with something then there was very little). Very disappointing to see there was no fridge at the rooms..

although my staying was paid by the company i work for, however next time i go i will check what are the other hotel options in Nairobi.

  • Stayed July 2010, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 19, 2010 via mobile

My boyfriend and I have spent the last 4 months backpacking on a budget. We just finished a 6 day budget safari with MICS tours (amazing) and decided to treat ourselves with 2 days at te holiday in. I have stayed at many holiday inns and was able to pay with my prestige card points. We booked in advance a non smoking room which was 200$ more than a smoking room so a significant amount of points more. Previously we had left an Ipod at another hotel and asked for it to be delivered to the holiday inn and even had told reception about this. When we arrived and checked in we asked about the Ipod and the women had no idea what we were talking about. When we explained that we called someone she was boderline rude and clearly didn't want to help us out.
During check in and according to our advance reservation We again specified a non smoking room. When we got to our room we were exhausted a dirty so didn't take much notice.
The next morning housekeeping came to our room at 7:30am to tidy our room. We of course were sleeping and unsure why they would be coming this early. We also noticed an ash tray in the bathroom and our room did not have a no smoking sign on it. I asked housekeeping if our room was smoking or not and they said it was smoking. Later I saw a manager on the floor and again asked and he confirmed it was a smoking room. We had already unpacked and didn't want te inconvience of moving and tere wasn't really a smell so we decided to stay. That night the people in te connecting room started to smoke and we had to roll up a blanket to stuff under the door.
We had paid for wireless in order to make international calls and at best the wireless was spotty but mostly just didn't work. When we asked the business centre about it they offered no help and definitly no money back.
Our last morning again we were awaken by housekeeping this time at 7:40 am.
When we checked out I told the reception about our issues wig the room. The man at reception argued with me as to whether or not our room was smoking even after I told him about asking people including a manager. He then looked and saw the room beside us had purchased packs of cigarettes. We next told about houskeeping and he argued again that they have a report they look at to see and they wouldn't come that early.
After all this he offered us no monetary refund for our room ( we ended up paying for a non smoking room) and told us to call the booking office.
Over all this hotels service was painfully bad and all because of reception. The price of anything extra is inflated beyond belief and the our room was not worth what we paid. Give me budget hotels any day at least you pay for what you get.

  • Stayed July 2010
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Brasilia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 14, 2010

You could expect something more for the price we payed. The hotel was nothing of another world, but for Nairobi it was fine. The room was not very big, and the shower was not very good. But at least, everything was clean and there was hot water and a good breakfast. The reception was very efficient for check-in and check-out. It is not so far from UNEP headquarters, but you can get nearer (The Tribe and Gigiri Homestead).

  • Stayed July 2010, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Southern Sun Mayfair Nairobi

Address: Cnr. Parklands Road & Msapo Close, Parklands | PO Box 66807, Nairobi 00800, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Nairobi
#14 Business Hotel in Nairobi
#14 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Southern Sun Mayfair Nairobi 4*
Official Description (provided by the hotel):
SOUTHERN SUN MAYFAIR IS ONE OF NAIROBI'S BEST KNOWN LANDMARKS THAT FIRST ENJOYED ITS HEYDAY IN 1940'S COLONIAL KENYA. IT HAS BEEN EXTENSIVELY REFURBISHED TO PROVIDE MODERN FACILITIES, YET RETAINS THE UNDERSTATED CHARM AND ELEGANCE OF YESTERYEAR. THE HOTEL IS SITUATED CLOSE TO THE CITY CENTRE AND ONLY 20KM FROM JOMO KENYATTA INTERNATIONAL AIRPORT. WE WELCOME GUESTS TO EXPERIENCE THE TRADITIONAL WARMTH AND HOSPITALITY FOR WHICH BOTH KENYA AND SOUTHERN SUN ARE RENOWNED. ... more   less 
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Also Known As:
Southern Sun Mayfair Nairobi Hotel Nairobi
Holiday Inn Nairobi
Nairobi Holiday Inn

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