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“Good Hotel” 4 of 5 stars
Review of Southern Sun Mayfair Nairobi

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Southern Sun Mayfair Nairobi
4.0 of 5 Hotel   |   Cnr. Parklands Road & Msapo Close, Parklands | PO Box 66807, Nairobi 00800, Kenya   |  
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10% OFF DINNER AT OASIS
Ranked #19 of 100 hotels in Nairobi
Kampala, Uganda
1 review
2 helpful votes 2 helpful votes
“Good Hotel”
4 of 5 stars Reviewed May 22, 2014

Overall good experience of stay in the hotel. Courteous staff, good service delivery,Decent food and accomodation- in short, value for money.Good memories for a repeat.Highly Recommended for both business and leisure travel!

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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356 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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Accra
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 12, 2014

I thoroughly enjoyed my stay, even though short -the service received was impeccable, the meals were generally excellent (apart from the grilled chicken)I ordered one of the nights. Highly recommended

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 7, 2014 via mobile

We had a terrible night, the room was dirty, we ordered food but it took so long for it to be delivered in our room, when my husband went to check on the food, he was harassed by the prostitutes at the bar, I don't think I will waste my money there again

  • Stayed May 2014
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, Manager at Southern Sun Mayfair Nairobi, responded to this review, May 9, 2014
Dear Jeanner2

Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your feedback regarding your experience with us.

Please accept our sincerest apologies for the level of service delivery you experienced during your stay. I can assure you that this is certainly not the level of service delivery that we pride ourselves on. Your husband's experience at our Bar has prompted an investigation as we are most concerned regarding this matter.

We sincerely hope that you will reconsider your decision not to return to Southern Sun Mayfair Nairobi and I respectfully request that should you decide to do so, that you contact me directly in order that I can personally facilitate your reservation and ensure that you enjoy our standards and hospitality.

Yours sincerely,
Michael Phillipson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 1, 2014

Overall very good, but current service quality improvement efforts need to be sustained.The check in and check out services were very good. Also the foreign currency services offered good rates. My executive double room was comfortable. The location of the hotel to the City Center and Shopping Center was just right and the facilities in the hotel were adequate, although the gardens and the exercise facilities could be much improved.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 27, 2014

I travel very frequently across four continents, and have stayed at most of the best Nairobi hotels, such as the Sankara, Kempinski, Serena, Fairview and others. This hotel - if you can stay in a new /renovated and quiet room (I don't have experience of the others) - is a very good choice. It is somewhat more reasonably priced, with a lovely garden, very good rooms and very good food in their buffet type restaurant. Most importantly, the service from all staff with whom I interacted (and this was quite a number) from check-in to check-out was excellent - it is hard to see how it can be any better.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
2 of 5 stars Reviewed April 22, 2014

Outside looks great the interior could do with refurbishment. I had greater expectations but was quite let down. The greatest part was the room attendant did a splendid job. Check in was a mess, so was check out and services at the business centre lived alot to be desired.

  • Stayed April 2014, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Tsogo Sun Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pays de Gex
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 22, 2014

A lovely colonial-era hotel -- charming and comfortable. It is the opposite of a big corporate hotel. We stayed with our kids in two connecting rooms with a small terrace facing the pool. The gardens are beautiful and the open-air restaurant (not the Golden Spur steakhouse but the hotel restaurant) is very good with lots of fresh fruit, fish and good vegetarian options too. The staff was warm and welcoming. The rooms are not large but have everything you need, with excellent beds and showers. The rate includes breakfast and free wifi. The hotel is close to the national museum and major shopping. We really enjoyed our stay!

Room Tip: Rooms on ground floor facing pool have small terraces.
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  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Southern Sun Mayfair Nairobi

Address: Cnr. Parklands Road & Msapo Close, Parklands | PO Box 66807, Nairobi 00800, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Nairobi
#14 Luxury Hotel in Nairobi
#14 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Southern Sun Mayfair Nairobi 4*
Official Description (provided by the hotel):
SOUTHERN SUN MAYFAIR IS ONE OF NAIROBI'S BEST KNOWN LANDMARKS THAT FIRST ENJOYED ITS HEYDAY IN 1940'S COLONIAL KENYA. IT HAS BEEN EXTENSIVELY REFURBISHED TO PROVIDE MODERN FACILITIES, YET RETAINS THE UNDERSTATED CHARM AND ELEGANCE OF YESTERYEAR. THE HOTEL IS SITUATED CLOSE TO THE CITY CENTRE AND ONLY 20KM FROM JOMO KENYATTA INTERNATIONAL AIRPORT. WE WELCOME GUESTS TO EXPERIENCE THE TRADITIONAL WARMTH AND HOSPITALITY FOR WHICH BOTH KENYA AND SOUTHERN SUN ARE RENOWNED. ... more   less 
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Also Known As:
Southern Sun Mayfair Nairobi Hotel Nairobi
Holiday Inn Nairobi
Nairobi Holiday Inn

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