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“Not worth the rates they charge!” 2 of 5 stars
Review of Southern Sun Mayfair Nairobi

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Southern Sun Mayfair Nairobi
3.5 of 5 Hotel   |   Cnr. Parklands Road & Msapo Close, Parklands | PO Box 66807, Nairobi 00800, Kenya   |  
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10% OFF DINNER AT OASIS
Ranked #16 of 110 Hotels in Nairobi
Vlaardingen, Netherlands
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Not worth the rates they charge!”
2 of 5 stars Reviewed April 15, 2014

After having some good previous expernices we decided to book again. This time it was a disappointment (putting it mildly). It started at our arrival. Our reservation was "lost". So i took a long time to get checked in. The room was clean, but outdated. The bathroom, a whole other story. Tiles broken, the bathroom door was sloppily mended, the hardboard side of the bathroom moved, the stop couldn't be removed (injured my toe) and kept falling back. Also the mattress had more off a concrete slab than a place of relaxation. Then there was the lady of the business centre. Printing out 17 pages took her 30 minutes and when we got them there were also pages with that were not ours. She kept instisting they were ours ( the pricelist of the mayfair hairdressing salon???) The binding of the pages..... she never succeded. After another 15 minutes she gave up.......the machine was broken(?). Then housekeeping came along and wanted to change the remote of the tv. According to her is was broken. To us it was working fine. She didn't want to leave before checking it her self, coming to conclusion that she was in the wrong room. Then came the check-out. Because we had an early start the next day we wanted to settle the bill early. That request already raised some eyebrows. We got the bill and upon checking it we saw that we were charged twice for the botched printjob. All in all changing the name, rising the rates doesn't change much in and in this case certainly requires improvement on the quality offered.

Stayed April 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, General Manager at Southern Sun Mayfair Nairobi, responded to this review, April 17, 2014
Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us.

Please accept our sincerest apologies for the level of product and service delivery you experienced during your stay. I can assure you that this is certainly not the level of service and product delivery that we pride ourselves on. Your comments have been constructively communicated to our Housekeeping and Maintenance Departments as well as our Business Centre and corrective action is currently underway.

We do hope to have the opportunity of welcoming you back to Southern Sun Mayfair Nairobi in the near future.

Yours sincerely,
Michael Phillipson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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415 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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English first
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 31, 2014

Compared to international standards, the hotels in Nairobi seem expensive for what you actually get in terms of value; the Southern Sun Mayfair is included in that. However, in spite of this I did have a pleasant stay at this hotel. The rooms were a little dated but at least comfortable; breakfast was great and all the staff we're friendly and willing to help. I would recommend this hotel to other travelers. It's best to get a room away from the main pool and restaurant as that can get quite noisy. The block near the secondary pool is also a newer build with better finishes.

Stayed March 2014, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauritius
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 29, 2014

Well done guys on providing an excellent service. Transfer service was good...the driver had good tourism knowledge which is always helpful for spare time. Keep up the good work. Enjoyed the GM's 40th birthday party cake too!


  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bujumbura, Burundi
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 17, 2014

I spent 4 days at Southern Sun Mayfair Nairobi. It was amazing to see such happy and caring staff. Only for that I am ready to return to Southern Sun Mayfair. Their breakfast was great. The Spur and its ribbs ... Just wooow.
Only regret, the internet which is not for a 4 stars hotel. Need to be fixed as matter of priority. The room needs

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fribourg, Switzerland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2014

wonderful tropical garden, colonial style hotel. very charming place. will always return to this friendly place. employees are very, very friendly and helpful. good to relax, good for business, good for a romantic holiday

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 12, 2014

A definite 4 star hotel, grounds were extremely well maintained and very picturesque. Pool was
more than adequate. Room service was A1 and hotel restaurant satisfactory and reasonable.
Staff very friendly and knowledgeable. Rooms were clean. We stayed there twice, once before our safari experience and then after. Both times had no complaints and was happy with the experience

Room Tip: First floor if you want to spend a lot of time by pool
See more room tips
  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 7, 2014

I had a wonderful stay at the honeymoon suite the service was excellent, fast and with a smile, the package for the honeymooners is great. I would highly recommend the hotel to others, kudos and keep up.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Southern Sun Mayfair Nairobi

Address: Cnr. Parklands Road & Msapo Close, Parklands | PO Box 66807, Nairobi 00800, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Nairobi
#11 Business Hotel in Nairobi
#12 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Southern Sun Mayfair Nairobi 3.5*
Number of rooms: 171
Official Description (provided by the hotel):
SOUTHERN SUN MAYFAIR IS ONE OF NAIROBI'S BEST KNOWN LANDMARKS THAT FIRST ENJOYED ITS HEYDAY IN 1940'S COLONIAL KENYA. IT HAS BEEN EXTENSIVELY REFURBISHED TO PROVIDE MODERN FACILITIES, YET RETAINS THE UNDERSTATED CHARM AND ELEGANCE OF YESTERYEAR. THE HOTEL IS SITUATED CLOSE TO THE CITY CENTRE AND ONLY 20KM FROM JOMO KENYATTA INTERNATIONAL AIRPORT. WE WELCOME GUESTS TO EXPERIENCE THE TRADITIONAL WARMTH AND HOSPITALITY FOR WHICH BOTH KENYA AND SOUTHERN SUN ARE RENOWNED. ... more   less 
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Also Known As:
Southern Sun Mayfair Nairobi Hotel Nairobi
Holiday Inn Nairobi
Nairobi Holiday Inn

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