What made this hotel stand out for me was the exceptional level of service. I had a bit of a problem and we required some assistance in organising a few things, the staff went over and above the call of duty. Particularly one of the receptionists called Rosemary, who really was the one of the most helpful and kind people I have ever encountered. I was really quite distressed and she really made me feel so much better, not in her job description I'm sure! I really couldn't thank her enough for her help. All of the staff are incredibly warm and friendly, and the addition of a bowl of sorbet on arrival was very welcome after a long and dusty drive.
The hotel itself feels very safe, if that is a feature you are looking for whilst staying in Nairobi. We stayed on two separate nights so stayed in two different standard rooms. Both rooms were clean, the beds were large and comfortable. One had a slightly newer bathroom. They were to a standard that you expect in a business hotel, not luxury, but clean and comfortable. The hotel itself was beautiful, with wonderful grounds, built in the colonial style, with some lovely lounges and incredibly quiet given it's location. The hotel boasts an absolutely fantastic breakfast, really one of the better breakfasts I have had, and definitely the best in Kenya I experienced. We ate lunch in the American style restaurant, which I wouldn't really recommend, it was below par I think.