The two best parts about the Southern Sun Mayfair hotel are the beautiful grounds and the friendly staff. Though this was my first stay in Nairobi, my colleagues who had visited before were warmly welcomed back and remembered by name. Staff often went out of their way to help us - a room service staffer checked with the chef for me to help me navigate the menu with my dietary restrictions (celiac disease) and a security guard rushed to help us carry conference materials to our room when he saw us struggling with the weight. Our conference facilities ended up being quite nice, and meals by the pool were agreeable. The fitness center was totally reasonable.
On the downside, you can have a variety of different experiences with the room that is given to you. Different parts of the hotel have different types of rooms and character, and I happened to end up in a room with very poor internet and very loud frogs outside. I literally wore my airplane ear plugs to bed; they were that loud. The other negative was that despite booking in advance, our group was bumped to a smaller conference room than we'd requested because another, larger group also wanted to hold an event at the hotel this week. The smaller rooms were much too small for our group and not nearly as nice as the larger rooms, so we ended up having to spend half the week in the nice, large room and the other half of the week at another hotel. Considering how we are regular and loyal clients of the hotel, that whole affair was a bit of a disappointment.
- Official Description (provided by the hotel):
- SOUTHERN SUN MAYFAIR IS ONE OF NAIROBI'S BEST KNOWN LANDMARKS THAT FIRST ENJOYED ITS HEYDAY IN 1940'S COLONIAL KENYA. IT HAS BEEN EXTENSIVELY REFURBISHED TO PROVIDE MODERN FACILITIES, YET RETAINS THE UNDERSTATED CHARM AND ELEGANCE OF YESTERYEAR. THE HOTEL IS SITUATED CLOSE TO THE CITY CENTRE AND ONLY 20KM FROM JOMO KENYATTA INTERNATIONAL AIRPORT. WE WELCOME GUESTS TO EXPERIENCE THE TRADITIONAL WARMTH AND HOSPITALITY FOR WHICH BOTH KENYA AND SOUTHERN SUN ARE RENOWNED. ... more less
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- Also Known As:
- Southern Sun Mayfair Nairobi Hotel Nairobi
- Holiday Inn Nairobi
- Nairobi Holiday Inn