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“Comfortable Stay and Location” 4 of 5 stars
Review of Southern Sun Mayfair Nairobi

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Southern Sun Mayfair Nairobi
3.5 of 5 Hotel   |   Cnr. Parklands Road & Msapo Close, Parklands | PO Box 66807, Nairobi 00800, Kenya   |  
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Hotel amenities
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10% OFF DINNER AT OASIS
Ranked #19 of 103 Hotels in Nairobi
Dubai, United Arab Emirates
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Comfortable Stay and Location”
4 of 5 stars Reviewed September 11, 2013

Really comfortable for business travel and meetings. Pleasant and courteous staff. Priced slightly higher for what it has to offer. But I will certainly recommend and stay here again on my next trip. The breakfast has sufficient vegetarian options which came as a boon for me. The landscapes and courtyard is very nicely done and gave a pleasant feeling of staying in the woods.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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373 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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Pune, India
Top Contributor
54 reviews 54 reviews
48 hotel reviews
Reviews in 42 cities Reviews in 42 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed September 4, 2013

Though this hotel at first sight may look a bit dated, it provides excellent facilities. The check in and out were efficient. The rooms are spacious and well appointed. The hotel has all the amenities required. More a business hotel than a family hotel. Location is superb. Breakfast and room service were very good and a decent variety for vegetarians also. Casino is just in the next building which is a plus.

Room Tip: choose a garden facing room
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turku, Finland
1 review
4 of 5 stars Reviewed September 4, 2013

Very nice hotel in Nairobi: professional staff, lots of green despite the central location within the city, breakfast offers something for every taste and even a couple of small pools if there is time to taka it easy. Positive experience although the price was a bit high.

Room Tip: If you are light sleeper ask a room away from the restaurant and reception. The reception is not noi...
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed September 2, 2013

My husband, I and our friends stayed at the Mayfair on our way back from safari. We had one night and one "day room", checking out at 6pm. Thank goodness, because we couldn't wait to get out of there. The only redeeming features of the hotel were its landscaped gardens and courtyard, which was beautiful and the nice and helpful staff. Breakfast at the Oasis was also nice with lots of options.

The rooms are this hotel's downfall. I wasn't expecting the Four Seasons, but at the price we paid through our safari provider, I was expecting at least a clean, quiet and comfortable room. What we got would make Motel 6 in the US look like a luxury resort.

The Mayfair hotel gave us what must have been the crappiest rooms in the whole property. They faced the street and our "large" bed was in reality comprised of two twin beds shoved together - a fact I didn't discover until we crawled into bed late that night, exhausted. This was definitely not disclosed upon check-in. The room was tiny, it smelled and the bedside table sported a can of bug spray on it (which made me check the sheets before jumping in bed).

Even with earplugs, I couldn't sleep through the night - the loud exhaust noises of the vehicles would wake me up periodically. Our toilet flush was very picky - you had to flush "just so" and try 5-6 times before the toilet flushed. Unfortunately, at 9am the toilet completely broke down and refused to flush. As soon as housekeeping arrived, they knew immediately the toilet was broken but "had not been fixed yet". I am usually level-headed, but I hit a boiling point at that moment and demanded we be moved to the room across from us, which housekeeping indicated was available. Once we were moved to the room across the hallway, I realized that other rooms at the Mayfair were quieter, faced a beautiful courtyard (and not the street), had working toilets and normal beds. Too bad, because I'm never coming back to this hotel again.

Room Tip: Avoid the rooms facing the street like the plague
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  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Belvedere, UK
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 1, 2013

Spent 1 night here on way to safari. Nice clean hotel, but a little dark for my liking. The colonial look and feel of the hotel was quite nice but the frogs in ponds were a little noisy at night. The rooms were clean and the bed was really comfortable. However, our room was on the ground floor and was quite cold and dark inside. The pool area where you eat was really nice with good choice of breakfast in a buffet style. Ate at the steakhouse in the evening which was only average. Did not get a chance to use any of the facilities so cannot comment on them.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuwait City, Kuwait
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 24, 2013

We spent 1 night at the Southern Sun hotel on arrival in Nairobi before heading off on safari.The staff were very friendly & helpful & check in & check out were very swift. The room was ok, not amazing but it had a comfy bed & it was clean & quiet & just what we needed after a very long day traveling. We didn't eat in the restaurant at night, but ordered room service which was nice but not great. The breakfasts were delicious though with a wide variety & choice. The gardens of the grounds are beautiful with nice pool areas to lay in the warmer weather.
We would definitely use this hotel again if we were back in Nairobi.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 24, 2013 via mobile

A one night stay for business.

The Internet connectivity was very slow, and the laundry staff were slow.

Food was excellent in the steak restaurant and for breakfast.

Room was basic for the cost you are paying. Better hotels are available in the area for the same price.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Southern Sun Mayfair Nairobi

Address: Cnr. Parklands Road & Msapo Close, Parklands | PO Box 66807, Nairobi 00800, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Nairobi
#14 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Southern Sun Mayfair Nairobi 3.5*
Number of rooms: 171
Official Description (provided by the hotel):
SOUTHERN SUN MAYFAIR IS ONE OF NAIROBI'S BEST KNOWN LANDMARKS THAT FIRST ENJOYED ITS HEYDAY IN 1940'S COLONIAL KENYA. IT HAS BEEN EXTENSIVELY REFURBISHED TO PROVIDE MODERN FACILITIES, YET RETAINS THE UNDERSTATED CHARM AND ELEGANCE OF YESTERYEAR. THE HOTEL IS SITUATED CLOSE TO THE CITY CENTRE AND ONLY 20KM FROM JOMO KENYATTA INTERNATIONAL AIRPORT. WE WELCOME GUESTS TO EXPERIENCE THE TRADITIONAL WARMTH AND HOSPITALITY FOR WHICH BOTH KENYA AND SOUTHERN SUN ARE RENOWNED. ... more   less 
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Also Known As:
Southern Sun Mayfair Nairobi Hotel Nairobi
Holiday Inn Nairobi
Nairobi Holiday Inn

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