We recently stayed at the Southern Sun Mayfair the night before flying out to Amboseli on safari. We had been on safari for a week prior to staying at the Southern Sun and we REALLY needed to have some clothes laundered. It was around 7:00 p.m. when we checked in and asked if there wasn't somewhere that we could go to wash our clothes. Several people were asked if there was a laundromat but no one seemed to know what that was. They said that they had a laundry service but that it was too late to get our clothes back. One of the managers was contacted and he kindly agreed to send our clothes to the laundry department and assured us they were be back to us in the morning; they were!! A very kind gesture that really helped us out!! The grounds are simply beautiful especially the pool area. Our breakfast poolside was wonderful. There was a wide selection of hot and cold foods and the atmosphere ( a lovely table poolside) was a nice way to start our morning. The room that we had, however, was in real need of updating. Our room was also facing the street and in Nairobi that is not necessarily a good thing; traffic is horrid thus our room was quite noisy. If I were to return to Nairobi and needed a room I probably would not return even though the customer service was outstanding. The room was just not worth what we paid for it!