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“NO COMPLAINS.....” 5 of 5 stars
Review of Southern Sun Mayfair Nairobi

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Southern Sun Mayfair Nairobi
4.0 of 5 Hotel   |   Cnr. Parklands Road & Msapo Close, Parklands | PO Box 66807, Nairobi 00800, Kenya   |  
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10% OFF DINNER AT OASIS
Ranked #21 of 96 hotels in Nairobi
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
“NO COMPLAINS.....”
5 of 5 stars Reviewed July 18, 2013

We stayed here for one night as the road to our hol apt was blocked by rain and was trapped for hrs....we decided to try and turn back and this was the only hotel nearby ......the night staff was very helpful in accommodating and understanding us as we had no documents on us.....the room was comfortable and clean with free wifi....a very relaxing night .Breakfast was really awesome by the poolside and the staff was helpful....gardens were lush and the a relaxing atmosphere... its well situated as not far away from wetlands n the city itself...... We had a meal at the Mayfair restaurant ....STEAK N CHIPS......That steak was out of this world a very big portion soft n succulent served with lots of salad ect ect ...it's unbeliably tasty and you will never b able to finish it,the staff there also are ever so attentive and friendly... if in nairobi go and hav the steak as you will never regret it......

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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343 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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English first
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 15, 2013 via mobile

I stayed here for 4 days and I could never have been happier. Excellent service. Top class.
Very friendly staff, good room service. The Oasis restaurant here is my favourite. When I was to leave very early for my flight I was given a pleasant surprise by the staff. They have readily packed breakfast that I carried along.
The Wi-Fi here could do better though.
Well furnished rooms.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accra, Ghana
Top Contributor
97 reviews 97 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 7, 2013

Quiet location and a peaceful atmosphere. Very pleasant rooms. What I like best about this hotel is the poolside location for meetings, meals and drinks later in the day.

On the first two occasions that I visited here I had arrived on the overnight flight from Ghana and was at the hotel by 7am. Despite the hotel having a normal check-in time policy of 2pm, but without even having to ask, I was taken to my room without having to pay an extra fee. It’s service like that that makes you feel at home.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kiel, Germany
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed July 1, 2013

I stayed three nights in this nice hotel near Nairobi city centre. Nice rooms in a two store building surrounded by a nice park like garden. Breakfast is good incl. a large variety of warm and cold food., fresh juice etc. Being on a business trip I have not had time to use pool, spar etc.
I can fully recommend the hotel and will come again.

Room Tip: Room to the inner garden side in the ground floor was fine.
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mumbai
Top Contributor
74 reviews 74 reviews
36 hotel reviews
Reviews in 37 cities Reviews in 37 cities
346 helpful votes 346 helpful votes
4 of 5 stars Reviewed July 1, 2013

This was a nice hotel for our stay in Nairobi. It has a colonial feel and architecture with lush green lawns and good facilities. The pricing and standard room sizes appear to be more geared towards business traveller, however, the location is odd (couldnt quite make out the lay of the area around the hotel) and quite a distance from the key office and business areas. The approach is also poor and the main entrance very oddly placed. I thought that the choice of bathroom toiletteris were odd for a five-star property. Even the layout of the rooms across the property takes a little getting used to and we lost our way a few times when trying out a new path to our rooms. Hence the ample use of the word Odd in my review!!
The good parts of the property were - silence, helpful staff and service, lawns, two pools, a great buffet breakfast and for the meat-lovers a nice grill/steak house. While the property would be a great option for a family with kids, the pricing and room sizes may not fit in. I wish it could coz would love to visit again with my family.

Room Tip: Pool facing, away from the reception, if you like it quiet and don't mind the walk.
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  • Stayed June 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 21, 2013 via mobile

Traveling on business. Friendly staff really went out of their way to help. Food at evening buffet is excellent and breakfast is good. Highly recommend for business. Good venues for casual meetings and nice conference rooms too. Wifi in rooms.

Stayed June 2013, traveled on business
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Durban, South Africa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 10, 2013

This was my first visit to Nairobi , Kenya on business and upon arrival at the hotel their was a misunderstanding on my booking dates which could have resulted in me looking for alternative hotel arrangements.( hotel was fully booked )
My position was over heard by the Front Office Manager Mr Elisha Katam who stepped in and proceeded to assist in sorting something out , an hour later i was told that they have organised a room for me and no need to worry any further, this to me is service and thoroughly enjoyed my short stay at this hotel , i will certainly stay their again in the future.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Southern Sun Mayfair Nairobi

Address: Cnr. Parklands Road & Msapo Close, Parklands | PO Box 66807, Nairobi 00800, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Nairobi
#14 Business Hotel in Nairobi
#14 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Southern Sun Mayfair Nairobi 4*
Official Description (provided by the hotel):
SOUTHERN SUN MAYFAIR IS ONE OF NAIROBI'S BEST KNOWN LANDMARKS THAT FIRST ENJOYED ITS HEYDAY IN 1940'S COLONIAL KENYA. IT HAS BEEN EXTENSIVELY REFURBISHED TO PROVIDE MODERN FACILITIES, YET RETAINS THE UNDERSTATED CHARM AND ELEGANCE OF YESTERYEAR. THE HOTEL IS SITUATED CLOSE TO THE CITY CENTRE AND ONLY 20KM FROM JOMO KENYATTA INTERNATIONAL AIRPORT. WE WELCOME GUESTS TO EXPERIENCE THE TRADITIONAL WARMTH AND HOSPITALITY FOR WHICH BOTH KENYA AND SOUTHERN SUN ARE RENOWNED. ... more   less 
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Also Known As:
Southern Sun Mayfair Nairobi Hotel Nairobi
Holiday Inn Nairobi
Nairobi Holiday Inn

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