I travel a great deal with my work and have the pleasure (?) to stay in many hotels - mainly for business purposes.
The hotel has a good location and is generally quiet, although if you take a room adjacent to the fish pond beware - at night the noise from the 'frog chorus' is deafening! We were there for 5/6 nights and one of my colleagues was placed in a room overlooking the delivery bay (room 130) and was woken by delivery vans at 4:30 complete with whistling drivers. When they had finished it was time for the bin men to clear away the hotel's trash.
Poolside restaurant: good breakfast, good buffet at night - lots of choice for both carnivores and vegetarians. The BBQ beef is superb. However, charging KS: 600 for a piece of crumbly, old, and tasting like it's been sitting in a fridge for a few days Coffee and Walnut Cake is simply outrageous.
Wi-fi: I was without wifi for 3 days in my room (room 261). Everywhere else had it. To make personal Skype calls home I don't want to sit in reception! It seemed to take an eternity to fix.
Rooms are in need of investment and re-furbishment as they feel old and tired. The fabric/furniture quality here in comparison with other hotel properties of a similar rating isn't as good or stylish.
Staff are very friendly and warm, I was always greeted with a smile and a hello/Jambo wherever I went. Some of the staff have a propensity to say 'yes' to a guest request and then fail to deliver, we encountered this a few times. The bar staff in the restaurant need some training to spot customers sitting at a table and wanting service, we had to remind them several times that we existed. On one occasion despite there being 4 waiters hanging around the bar we had to collect our own drinks which had been sitting there for several minutes - completely ignored by the staff who were chatting!
With some basic improvements in decor and some service tweaks this hotel would warrant a 4 or 5 rating.
- Official Description (provided by the hotel):
- SOUTHERN SUN MAYFAIR IS ONE OF NAIROBI'S BEST KNOWN LANDMARKS THAT FIRST ENJOYED ITS HEYDAY IN 1940'S COLONIAL KENYA. IT HAS BEEN EXTENSIVELY REFURBISHED TO PROVIDE MODERN FACILITIES, YET RETAINS THE UNDERSTATED CHARM AND ELEGANCE OF YESTERYEAR. THE HOTEL IS SITUATED CLOSE TO THE CITY CENTRE AND ONLY 20KM FROM JOMO KENYATTA INTERNATIONAL AIRPORT. WE WELCOME GUESTS TO EXPERIENCE THE TRADITIONAL WARMTH AND HOSPITALITY FOR WHICH BOTH KENYA AND SOUTHERN SUN ARE RENOWNED. ... more less
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- Also Known As:
- Southern Sun Mayfair Nairobi Hotel Nairobi
- Holiday Inn Nairobi
- Nairobi Holiday Inn