According to the printed hotel blurb in the rooms, the hotel has gone through a few lives since originally opening in the 1940's and for a while operating as a private university.
The note from the GM on arrival acknowledges that the rooms are undergoing refurbishment and whilst they are clean and comfortable there is still work to be done. Nairobi was cool at night so aircon was not an issue and everything worked well.
The staff, from arrival through security, reception, room service, the poolside bar and restaurant, business lounge and business centre are friendly and efficient.
Security in Nairobi is a big issue, this hotel is located in the Parklands suburb just to the west of the CBD and offers a nice garden environment surrounded by secure perimeter walls and fences. There is a large shopping centre just 5 minutes walk away which appeared to be a quite safe walk during daylight. At night, taxis are cheap and plentiful.
Nairobi hotels are quite expensive for accommodation, but I was quite surprised at the very reasonable costs of food and beverage. My room rate included breakfast that consisted of a very wide choice, beautifully cooked and served in a friendly manner.
I had no problems with free wi-fi and the staff offered an additional voucher for my iphone.
The really nice part of this experience is the garden setting in the middle of a chaotic, traffic congested city.