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“Good place but staff need more training” 2 of 5 stars
Review of Oak Place Conference & Training Centre

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Oak Place Conference & Training Centre
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Ridgeways, Off Garden Estate road | opposite Oak Lane, Nairobi, Kenya   |  
Hotel amenities
Ranked #14 of 99 Specialty Lodging in Nairobi
Baltimore, Maryland
1 review
1 helpful vote 1 helpful vote
“Good place but staff need more training”
2 of 5 stars Reviewed November 26, 2013

We were in Kenya for three weeks and spent one week here. Initialythey were good but then after 3 days they started getting sloppy, we would call for room service and an hour later we would call back to find out why the food was taking so long and we would be told that nobody took out order. I would go the restraunt for breakfast would order something and still they would get it wrong. Our toilet stopped flushing and they kept saying they were going to fix it, on the third day of it not being fixed we moved to another room. The manager was overheard being rude and very dismisive when our complaint was presented to him. He never even came to apologies to us for the inconvenience they caused us by moving to anther room ( we had several bags as we had travelled from abroad and we had out 2 year old with us)
All in all we enjoyed the last night we were in Kenya by taking our parents out to eat there for dinner, the chef came and took out order and was very attentive to out needs.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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21 reviews from our community

Traveler rating
    7
    9
    3
    2
    0
See reviews for
3
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8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Nairobi, Kenya
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 22, 2013

Attending a conference and I am very disappointed with the establishment. Conference toilets were dirty and only cleaned after tea break. No hand towels or drier provided in the toilets. Staff were unhelpful and unprepared for us over lunch break. Asked for butter to accompany the bread roll but none was served. Few fruits provided as dessert. Grounds are beautiful but the management has to train its staff.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South B, Nairobi, Kenya
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 18, 2013

Very calm, VERY VERY beautiful place. Very Relaxing. I loved it. It has a fantastic & awesome atmosphere, a lovely restaurant, food is great, location is just AMAZING!!! I LOVED IT!! This is my default hideout location from now on.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trondheim
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 8 cities Reviews in 8 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed August 16, 2013

We were here for one night on our way to mombasa. We fell in love with the place. The staff was friendly and helpful. We also enjoyed our breakfast in the morning.

We were a family of three and we found the room spacious and clean. The hotel is situated on a vast huge ground that is kept clean and well trimmed.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Top Contributor
66 reviews 66 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 25, 2013

Oak Place is in an ideal location away from the hustle and bustle of the city center. The environment is quiet with lots of fresh air, and you will appreciate this after being the city, which is polluted and dirty. Oak Place is very spacious with amazing landscape.

The cottages are just amazing considering the rates, which are pretty reasonable. The furnishings in the room are contemporary and they complement the hardwood floor. The bed is very comfortable. The room is good-sized and very clean with a small safe (which fits your wallet and other small items but I couldn't fit in my laptop), an iron box (a lot of hotels in Kenya do not have this), and a mini-fridge. The bathroom is clean and there is hot water.

A downside to this otherwise wonderful venue is their room service and restaurant service. I'll start with the restaurant. The ambiance is OK, but that might be that there weren't very many people in the restaurant at the time. My only issue is the menu - they did not have very many things available as listed on the menu, and unfortunately, I have experienced this at a number of restaurants in Kenya. I'm not sure if some of the food items are put on there just to make the menu look appealing or if the restaurant genuinely has run out of ALL this stuff. Either way, that is not how a restaurant should operate!

Now to the room service. It took getting a hold of three people and a time frame of an hour to just get a menu brought to our room so that we could order our dinner. Of course, what we wanted was not available, for example sandwiches, and so we ended up eating the exact same thing we had the night before.

Other than the restaurant and room service, I would recommend Oak Place. If they addressed the mentioned issues this place would be a great local getaway!!!!!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Nairobi Area, Kenya
Top Contributor
60 reviews 60 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 23, 2013 via mobile

Oak place has indeed established herself as a training, conferencing and weddings venue. The greenery and artistic landscapes is indeed panoramic. The location does not favor them though as its abit tucked in within a residential area and failure to advertise or announce their brand is at the least myopic...seems even the immediate neighbors do not know of the fantastic facility...That is neither here nor there though...my greatest concern is with their food...their alarcate menu though sounding sophisticated is really wanting...the executive chef can do much much better...besides, serving cold food on the three occasions that i visited is your last nail to an otherwise awful culinary experience to an otherwise well decorated and beautiful venue...they can also do better with piped music!!!! Not the PA system mounted within the fine dining section..

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 11, 2012

First time in Kenya and wasn't sure what to expect. Oak Place is absolutely gorgeous, service is great and staff are absolutely wonderful! My only criticism would be that the restaurant may need an upgrade if they want visitors to return but having said that, I would return anyway ad any lack of quality is made up for with the friendliness, enthusiasm and hospitality of the staff and all Kenyans we met here. Great conference venue and for weddings as well!

PS. Mosquitos are an issue irrespective if where you stay so just make sure you bring lots of mosquito repellant - mosquito nets are provided.

Room Tip: Any of the rooms are great!
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oak Place Conference & Training Centre

Address: Ridgeways, Off Garden Estate road | opposite Oak Lane, Nairobi, Kenya
Location: Kenya > Nairobi
Hotel Style:
Ranked #14 of 99 Specialty Lodging in Nairobi
Number of rooms: 24

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