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Muhugu House
Muhugu House
Muhugu House
grand entrance to the house
the garden
one of the two twin bedrooms
the master bedroom
Nairobi
|
Rental Home – 
5 Bedrooms, 4 Bathrooms, Sleeps 10

Reviews from our community

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Reviews from our community

Date | Rating
  • English first
  • Any
English first
Dima73
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Nice house, good location but... poor management”
3 of 5 stars Reviewed February 4, 2013 for a stay in November 2012

We booked Muhugu House for about two months because the idea of living in a hotel or serviced apartment that long a period with children was not acceptable. Muhugu House provided the idea of privacy, space and grounds that allowed for children to run around and enjoy themselves. We also wanted accommodation away from all the hustle and bustle but near enough to local amenities. This was all great, although we didn't anticipate a new highway that was being built in proximity to where the rental house was located causing huge traffic and congested roads.
What really let us down with this rental was the lack of communication, appropriate customer care and total disregard/ignorance of us as guests particularly towards the end of the visit.
There were issues that appeared out of the control of management and seemed understandable to begin with, such as the disappearance of water or dirty water when it did make an appearance. However, the water issue escalated over a long period of time and seemed to be a daily issue that had to be dealt with for majority of our stay, which was not acceptable as we were on full paid holiday, with expected services and amenities that we should not have had to deal with at all. This issue needed to have been dealt with more effectively. And really we just wanted to enjoy our stay without having to deal with any of those issues, which were not our concern or responsibility. The attitude or lack of response when attempting to communicate with the manager of the property when issues or queries arose, particularly in the last two weeks of our stay showed a total lack of customer care.
Water problems seemed to be never-ending. Despite having a meeting with the owner to discuss problems and their attitude to us in the middle of our stay, the water problems continued until the end of our stay. Water kept disappearing in the mornings, at some point during the day or in the middle of someone taking a shower, or had low pressure. The owner blamed those issues for technical problems with water tanks, water tank pipes and connections, electricity problems, pump problems, etc. After continually having to deal with these issues throughout our holiday, it was rather disappointing and discouraging.
There were things breaking down in the house continuously, e.g. electric kettle or a vacuum cleaner and some were even a safety concern including the exposed live wires on the iron power cord, which were not rectified until they were reported (the owner claimed that they were unaware of them). Some of the equipment seemed to be of “cheap” quality, some was uneconomic, inefficient and inconvenient (water heaters) or facilities of unsuitable size (e.g. the fridge) and some of it was also quite old. As part of customer care as an owner to rentals myself, it is important to ensure that any equipment that guests or tenants are to use is in full working order and is safe to use.
Despite the various issues, the positive aspects of the rental was that the staff members were friendly and engaging, particularly the gardener, who worked hard to ensure that the grounds were well maintained throughout our stay. The pool area was also always well maintained. The house provided a sense of space that allowed for family to meet and stay together.
All in all, this accommodation experience didn’t leave us with much of an impression.

4 of 5 stars How easy was it to book the property? 4 of 5 stars How helpful were the directions to the property?
4 of 5 stars How easy was key pickup/access to the property? 4 of 5 stars Overall condition of the property
4 of 5 stars Bedding & mattresses 4 of 5 stars Kitchen & utensils
4 of 5 stars Bathroom cleanliness 3 of 5 stars Other facilities & amenities
2 of 5 stars Service
Liked best: Size of the house and location even though the traffic was horrendous due to the new highway being built
Liked least: Management and attitude
Traveling group: Young Children
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Feb 4, 2013
Thank you for your review. We appreciate your comments and are happy to say that the issues you highlighted have now been resolved.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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A FlipKey verified reviewer
LONDON
5 of 5 stars Reviewed July 19, 2012 for a stay in June 2012
1
person found this review helpful
5 of 5 stars Value 5 of 5 stars Rooms
5 of 5 stars Location 5 of 5 stars Cleanliness
5 of 5 stars Check in / front desk 5 of 5 stars Service
Would I recommend this vacation rental to my best friend?  
Recommended for:
A romantic getaway Older travelers
Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Jul 19, 2012
My family,
I cannot wait for you to visit again. How lovely to have you in our lives. Miss you xx
Joy
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Interested in this property?
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Wons
Oregon
5 of 5 stars Reviewed April 25, 2012 for a stay in April 2012
5 of 5 stars Value 5 of 5 stars Rooms
5 of 5 stars Location 5 of 5 stars Cleanliness
5 of 5 stars Check in / front desk 5 of 5 stars Service
Would I recommend this vacation rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Apr 25, 2012
Time flew by while you were here. What a great family, what wonderful friends made. Can't wait to see you again.

Joy
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Interested in this property?
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A FlipKey verified reviewer
Austin
5 of 5 stars Reviewed April 16, 2012 for a stay in March 2012
4 of 5 stars Value 5 of 5 stars Rooms
4 of 5 stars Location 5 of 5 stars Cleanliness
5 of 5 stars Check in / front desk 5 of 5 stars Service
Would I recommend this vacation rental to my best friend?  
Recommended for:
A romantic getaway Older travelers
Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Apr 16, 2012
Thank you to the "Wives of Solomon" . What a memorable week that was! Hope you all come back again soon.

Joy
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Interested in this property?
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A FlipKey verified reviewer
Kenya
5 of 5 stars Reviewed April 15, 2012 for a stay in January 2012
5 of 5 stars Value 5 of 5 stars Rooms
5 of 5 stars Location 5 of 5 stars Cleanliness
5 of 5 stars Check in / front desk 5 of 5 stars Service
Would I recommend this vacation rental to my best friend?  
Recommended for:
Older travelers Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Apr 15, 2012
Cool bags, we are honoured to have your review - thank you!

Joy
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Interested in this property?
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Additional fees may be applied by owner
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Owner
Joy
+254 703 510920
Speaks English
Listed since : Apr 2012
Response Rate: 100 %
Response Time: Within two days
Calendar Updated: 471 days ago
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