My partner and I needed a place for a few days – a studio apartment. I was informed that they had renovated studio apartments and one that was not renovated. All the renovated apartments were fully booked. The studio apartment that was not renovated was not comfortable but we were assured that there would be one available within a couple of days so we agreed to take it.
There were various reasons that this particular apartment was uncomfortable but I will not dwell on it since they had emphasized that it was going to be renovated. What bothered me was the fact that they assured me that they would have another apartment available, but when it came down to it - they did not! And they did not seem to care when we pointed out the inconsistency and dishonesty!
Even though we had paid for the entire period, we did not utilize all the nights we had paid for (we were informed that funds paid are nonrefundable) and we went to find accommodation elsewhere. I found the customer service wanting.
- Official Description (provided by the hotel):
- FREE WiFi Available Everywhere. Great competitive rates for Short or Long Term Fully Furnished Fully Serviced Apartments. With Great facilities that allow for fun, relaxation and exercise.Tastefully furnished, spacious apartments designed by an award-winning architect, Located in a high-end, secure, quiet and convenient neighborhood. We offer 24/7 reception, supervision and back-up management. Standby Generator, Borehole = NO Outatages. Free Wifi Satellite TV, Pool, Sauna, Gym. Daily house cleaning. Reliable security and Back-up systems for electricity and water. We offer 24/7 reception, supervision and back-up management. Over 30 years established. ... more less