We have been traveling in Kenya for 5 years. This time we decided to try a tour agent this is how we reached Australken. We have booked with them for 2 trips, 1 to Naivasha and the other to Masai Mara. Since the early communications, the clarity and transparency in reservations and the flexibility in offer modifications showed a high sense of professionalism, Zippy is very understanding and ready with many solutions that suits changing and undetermined needs. On the execution, we found exactly what we booked for and in some cases more than what we booked for. The guide, Simon is very experienced, well trained and ready to help. Our experience is an eye opener on how we could save a lot of effort just contact Australken again.