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“Great experience!!!” 5 of 5 stars
Review of Australken Private Day Tours

Australken Private Day Tours
Moi Avenue | 27 Sonalux House, 8th floor, Nairobi 00200, Kenya
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Ranked #10 of 104 activities in Nairobi
Type: Tours
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Attraction Details
Owner description: Australken tours & travel ltd is a family run company that provides luxury lodge/ tented camp safaris, camping and budget safaris, walking safaris, cultural safaris, mountain climbing, gorilla trekking, special interest safaris, eco tourism safaris, holidays beach safaris, special interest safaris and more ...
Bristol, United Kingdom
1 review
“Great experience!!!”
5 of 5 stars Reviewed October 10, 2013

We went on 14 days safari (Kenya) with Australken in September. This was a real lifetime trip and a perfect choice!!! Organization was spot on. Zippy pick up us from airport in a middle of night, despite our flight was delayed. We saw a lot of animals : Elephant, giraffe, lions, cheetah, zebra, wildebeest, hippos etc. and more important we saw a real Kenya, thanks to our driver Daniel (Guara) who was explaining a way of life as we were passing each region (Amboseli/Aberdare/Lakes/Kakamega/Masai mara). During a long journey we discuss all topic - economy,politic, tourism,wildlife - it's really help us to understand this country. We were shopping at local market, eating very tasty food. We learn a lot about animals, their behavior and we were able to get very close to them. We had plenty of time to take photos and to enjoy nature. One day we even managed to rescue flamingo bird from acacia tree:) It was amazing experience.

Visited September 2013
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14 reviews from our community

Visitor rating
Date | Rating
  • English first
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English first
Wagga Wagga, Australia
Senior Reviewer
6 reviews 6 reviews
5 attraction reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Praise from the rooftops”
5 of 5 stars Reviewed October 4, 2013

We will join the choir singing the praises of Australken. Ours wasn't a day tour but four days/three nights in Amboselli and Tsavo West. Zippy was at the airport to meet us at 7.00 am despite late notice that our long flight had been moved forward several hours and the fact that our actual tour didn't begin for another two days. When it did, guide Symon was exceptional not only in that aspect but also as a driver. His knowledge, enthusiasm and humour was very much appreciated. The tour was less expensive than most similar ones we priced with other companies but still managed to provide unexpected resort style accommodation on the third night without extra charge. Zippy even left the office to rendezvous with us at the end of our trip to see how things went and give us a small gift. A class operation all round.

Visited September 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nantes, France
Senior Reviewer
10 reviews 10 reviews
3 attraction reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Awesome service”
5 of 5 stars Reviewed January 24, 2013

Both highly professional and highly comptetent/enthusiast, I cannot recommend them enough. I would definitely use this safari agency again when I return.

Visited January 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
“most efficient and helpful tour operator”
5 of 5 stars Reviewed August 2, 2012

We organised a short safari to the Masai Mara in July 2012 and Zippy proved as efficient in person as she was on email. We had a great time, were met at the airport and Livingstone (yes, really!!), our guide and driver was excellent. On our return to Nairobi, Zippy also organised our accommodation in Nairobi, a taxi to the airport and a present to take home - what could be more lovely!

Visited July 2012
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Edmonton, Canada
Senior Reviewer
7 reviews 7 reviews
3 attraction reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Our dream come true :)”
5 of 5 stars Reviewed March 14, 2012

This is the first travel review we have ever submitted, but service this exceptional could not go without recognition. Australken Tours & Travel Ltd Safari company made our dreams come true (as corny as that sounds, it is true.) We booked our safari with Australken after much research and felt like we hit the lottery by choosing them.

We were dealing with “Zippy” and it is a rare occasion to have customer service as fantastic as hers. Booking a safari from across the world is intimidating, especially with all the warnings etc that you read. We were hesitant to book before we arrived in Nairobi. But from the moment I was in first contact, to the moment we hugged at the end of the trip – the service from Zippy was outstanding.

My husband and I were looking for a budget safari though Kenya. We starting looking at a 3-4 day and ended up booking a 7 day safari. It was a lot less expensive than all of the other companies we researched, in fact we got a few extra days for the same price as others for the same itinery. We worried that we would sacrifice quality for quantity – but we had nothing to worry about…from the first minute to the last we were blown away with everything about our safari. I am so thankful that we did not book with one of the overpriced companies, because I doubt they would have been able to outdo the trip we had with Australken.

Our specific safari began in Nairobi where the tour company picked us up. Then proceeded to drive us to a day tour that we had planned for the day before our actual safari began. This was above and beyond. Our 7 day safari began when we were picked up the following day by our driver/guide (Simon) and cook (Jon). Both of which made us feel very comfortable from the start – they were easy to get along with and fun to be around.
We drove from Nairobi to Amboseli. Then Amboseli to Lake Naivasha. From Naivasha to Lake Bogoria and Lake Baringo. From Baringo to Lake Nakuru and then from Nakuru to the Maasai Mara. We covered all the national parks that we wanted to visit.

First of all, we were by ourselves…just my husband and I and the driver and cook. This is by far the best way to go. (The only way to go in our books – so the price of the safari was an even better deal considering it was private). The safari van that we were in was a good van, with pop up roof.

Our accommodation for our budget safari far exceeded our expectations. We were under the impression it would be tents. Yet, every night of the safari we were in a private “cabin” with a private washroom (toilet and shower).

The driver/guide “Simon” was FANTASTIC! We have nothing but amazing things to say about him. The knowledge that he expressed was phenomenal. And he went out of his way to stop while we were driving to show us things we would have never noticed or known to look for. He was able to find/show us every animal that we wanted to see…and not only did we see everything we dreamed we would see…we saw it numerous times. 3 Cheetah sightings!!! Too many lions to count..we joke that we did not see the Big 5 – but the Big 500!! We just saw so much!!….Everything under the African sun we saw more than enough of.

Our cook “Jon” made wonderful meals. He always had special meals prepared for us and we really enjoyed his great service. We called it “Jon’s magic.” And we were sad when the safari ended and we had go to restaurants. We also worried about getting sick (of course, being in a different country), but we always felt full, satisfied and healthy and happy. The food was great. The only thing is that we would have preferred more traditional dishes…but we like to be adventurous with our meals while traveling and I had not mentioned that when I was booking the trip, I would for next time though.

We not only were given a dream fulfilling safari, but this company went out of their way to help with our other travel plans while we were in Kenya – after the safari was finished. When I was booking I asked Zippy for help with flights when in Kenya and train bookings, as well as visa assistance. She was able to get us the flights and train tickets that we required to get to our other destinations. She did this with NO EXTRA CHARGE. They dropped us off at the hotel in Nairobi, and then even picked us up the following day to drive us to the airport. She had all of our tickets booked and ready. WOW!!! Totally unexpected and exceptional service. We were blown away with all that they did to provide us with what was probably the best customer service my husband and I had ever received.

What I am trying to get across is…if you are booking a safari in Kenya (or Tanzania, Uganda or Rwanda)…book with Australken!!! We can not thank them enough for making our trip, the trip of our dreams. They were professional from the first contact to the last…We felt like they put your hearts into the safari and service and did an outstanding job making us feel comfortable, see everything we dreamed of, they made our trip to Kenya more than memorable…it was the trip of a lifetime and we are forever grateful for all the care, concern and outstanding service they provided to us.

If you have questions or anything regarding this company – please email me.

Their contact info:

Zippy J. Mugweru
Australken Tours & Travel Ltd.
Email: safaris@australken.com
Website: http://www.australken.com

Visited January 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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