When we planned to go to Kenya for a family wedding in August we decided to take in a 4 day safari before our return for 5 members of our family.
Although it was all very exciting, the thought of knowing how reputable a tour company was going to be weighed heavily on my mind. After a lot of research and positive feedback on Tripadvisor I contacted Lion Trails. I got a reply back within an hour from Bernard with a very detailed itinerary and a suggestion that we could adapt it to suit our personal needs. I had imagined sharing a vehicle with other people but Bernard had quoted us for a minivan just for us! The cost of the safari was also very reasonably priced and I put all my trust in Bernard and booked a 4 day, 3 night safari to Massai Marra, Lake Nakuru and Lake Naivasha with half a days walking safari on the Island at Lake Naivasha.
Once booked Bernard gave me the option to pay a deposit by bank transfer and settle the rest of the payment on arrival. If I had known how trustworthy and reliable Bernard and Lion Trails were I would have paid in full as 2 payments incurred 2 lots of bank charges!
Leading up to the day of our departure, Bernard kept in constant touch, providing detailed answers to any queries or concerns I had.
On our first day there Bernard came to meet us at our hotel and introduced us to our driver Francis who we warmed to immediately. He was a very experience guide, easy to get on with and we spent the next 4 days with a new member to our family!
The lodges we stayed at exceeded our expectations and all the staff were brilliant. They were comfortable and in a good location within the Mara. We got to see The Big Five as Francis knew exactly the right place to be at the right time!
After our amazing experience with Bernard and Lion Trails we decided to go for a one day safari at a later date with other members of our family. We contacted Bernard the night before and he was very accommodating considering it was very short notice. He arranged for us to visit Nairobi National Park and the Elephant Sanctuary which was a wonderful experience. We got up close to the baby elephants! Ben our guide was also very experienced.
Thank you Bernard for your help in organising our once in a lifetime trip.
Highly recommended company and excellent customer service.
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