I started planning a big holiday in East Africa about a year ago which is when I first contacted Bernard at Lion Trails Safaris and was impressed with his prompt response. Over subsequent months we were in regular email contact devising our itinerary and Bernard made some excellent suggestions not only about places we might visit in Kenya but also in Tanzania. No question or change was too much trouble for him. Other reviewers have written about worrying about sending money - I must admit I was too - but needless to say, my worries were completely unfounded
A few months before we were due to leave we heard in the press that several UK companies had cancelled holidays in East Africa and that tourists were being told to stay away. When I wrote to Bernard about it, he was very reassuring and even offered to re-do our itinerary at this late stage. In the end we decided to stick with our original plan and I am very glad we did. We have had an amazing, once-in- a-lifetime holiday, thanks to Lion Trails Safaris. Our driver guides (Shabani in Tanzania and Martin in Kenya) were absolutely brilliant. There were really men on missions - to show us all the wildlife they could, and as far away from the other vans and tourists as possible. Thanks to them we saw the "big five" all on one day, not once but twice!! They were extremely knowledgeable about the wildlife, landscape, and the local people. And needless to say, excellent, safe drivers. They made sure we had the best possible photo opportunities at every game reserve. The lodges exceeded our expectations with good food and with all creature comforts we might want and more.
What impressed me most about Lion Trails is the fact that nothing seemed to be too much trouble for them. Our luggage didn't turn up as a result of British Airways cancelling our flight and putting us on a flight via Amsterdam. Lion Trails made sure that the bags got to us as soon possible. They made sure that someone was at the airport in Zanzibar to meet us in the middle of the night when our flight was delayed by several hours. Bernard did not seem to mind one jot however late we called him. They really went the extra mile which made all the difference.
I have travelled all over the world with a large number of travel companies, but I can honestly say that very few can match the standard of Lion Trails Safaris.
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