I am going to write this in english, so more people can read it, but since i am german, may you guys forgive me some mistakes.
First let me say, that the safari was wonderful. We started in nairobi, stayed two nights at amboseli and one night at Tsavo East before ending our trip at diani beach. Our driver Martin was great, not only could he answer any of our questions, but he was just an unbelievable friendly guy. On our way to Amboseli we had enough time to talk, so he got to know us a little and from there on understood exactly, how he had to manage our trip and game drives, so that it was perfect for us. This knowledge in my mind you just gain through experience and martin obviously does this job for a long time and loves it.
The other thing i liked was the service. When deciding, which safari company to chose, I just wrote bernard an email about what me and my girlfriend planned to do. He answered immediatly and really tried to meet all our wishes. Even when we booked an other safari with a different company (2 nights masai mara) he just helped us by answering any question. So we finally chose Lion Trails for our second safari, cause we liked the package (private safari, enough water to drink every day, flying doctors, good camps/lodges and price). And as said above, we enjoyed every second of our trip and so made the right decision in choosing lion trails.
But thats not even it. The most remarkable thing happened after our safari. We forgot our Camera in the car and at the time, we noticed that we forgot it, Martin was already for hours back on his way to nairobi (remember, we stayed at diani beach). So we called Martin, and got an immediate call back from bernard. Luckily on our way back home from mombasa to germany we had transit in nairobi (6 hours) and we asked bernard, if we can come to his office and get the camera then. Problem was, we arrived at 10.30 pm in nairobi. So Bernard without any further questions just offered us, that after work he will drive with his private car to the airport to give us back our camera. We said, that we could take a cab and come to his private home maybe, but he said, its no problem at all and that he will come to the airport. This was really nice, but it even got better. On the day of our departure we arrived at nairobi and the second we went through the door, Bernard already was waiting with our camera. We chatted a little and since my girlfriend has a couple of friends in nairobi, we decided, to go to city for the remaining 6 hours and have some beers with them. We planned on taking a cab, but Bernard again immediatly offered to drive us to the place, where we wanted to meet with our friends. After thanking and accepting that offer, we just wanted to drop off our luggage, but egypt airways openes their counters just 2 hours before flight. So bernard walked around on the airport and really found us a place to store our luggage for 3 Euros (!). After that he drove us to nairobi city and even waited for 10 minutes, till our friends arrived, cause he didn't want to leave us two alone in nairobi at night. And that all happened after i guess a long day of work. I honestly never have enjoyed such a friendly and helpful stuff. I just can recommend you lion trails, cause this guys will help to make your trip as perfect as it gets. And if something not goes as planned, they wont hesistate to help you even in their private time.
I really doubt, that you get this service very often.
Thank you Bernard & Martin for a wonderful vacation and that you were this friendly and helpful to us. You are great guys!
If you own or manage Lion Trails Safaris - Day Tours, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.