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“Poor Customer Service by Manager and Receiptionists” 2 of 5 stars
Review of Serene Valley Apartments & Spa

Serene Valley Apartments & Spa
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Serene Valley Apartments & Spa
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31 Kiambere Road, Upper Hill, Nairobi 00202 KNH, Kenya   |  
Hotel amenities
Ranked #24 of 129 Specialty Lodging in Nairobi
Haymarket, Virginia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Poor Customer Service by Manager and Receiptionists”
2 of 5 stars Reviewed August 31, 2012

My wife and 3 kids stayed at Serene Valley apartments from Aug 27,2012 to 1 Sept 2012. The quality of the apartment is ok for Nairobi standards (except for more than a few plumbing issues). The biggest issue for us was the poor treatment in the last few days of our stay. They disconnected the TV dish 72 hours prior to check out and do not care when you complain that you cannot watch even KTN or KBC news... Then it gets uglier when the apartment manager starts to explain that there is a " stained towel" that you may have to pay for ( monthly rent furnished is Ksh 280,000 and they do house keeping and laundry every 2-3 days- so why did they not clean the hand towel properly? you may wonder.. We found the apartment with loose and broken shelves in the closet and signed the check-in review check list, but guess what..on check out the manager told us that "the shelves are broken.. you will have to pay..."
When you challenge him, he says.. " I will do what I need to do and charge you..!"...

  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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6 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Additional Information about Serene Valley Apartments & Spa

Address: 31 Kiambere Road, Upper Hill, Nairobi 00202 KNH, Kenya
Location: Kenya > Nairobi
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 129 Specialty Lodging in Nairobi
Number of rooms: 64
Official Description (provided by the hotel):
Serene Valley Apartments & Spa combines the comforts of home with the personalized services of a modern apartment hotel. Featuring 2 & 3 bedroom apartments and penthouses, we offer furnished for the modern family. Situated in the quiet suburb of Upper Hill - Nairobi's business district - we are conveniently located close to the city center and major shopping malls. ... more   less 

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