My wife and 3 kids stayed at Serene Valley apartments from Aug 27,2012 to 1 Sept 2012. The quality of the apartment is ok for Nairobi standards (except for more than a few plumbing issues). The biggest issue for us was the poor treatment in the last few days of our stay. They disconnected the TV dish 72 hours prior to check out and do not care when you complain that you cannot watch even KTN or KBC news... Then it gets uglier when the apartment manager starts to explain that there is a " stained towel" that you may have to pay for ( monthly rent furnished is Ksh 280,000 and they do house keeping and laundry every 2-3 days- so why did they not clean the hand towel properly? you may wonder.. We found the apartment with loose and broken shelves in the closet and signed the check-in review check list, but guess what..on check out the manager told us that "the shelves are broken.. you will have to pay..."
When you challenge him, he says.. " I will do what I need to do and charge you..!"...
CONCLUSION- AVOID THIS APARTMENT LIKE A PLAGUE..
- Official Description (provided by the hotel):
- Serene Valley Apartments & Spa combines the comforts of home with the personalized services of a modern apartment hotel. Featuring 2 & 3 bedroom apartments and penthouses, we offer furnished and unfurnished units for the modern family. Situated in the quiet suburb of Upper Hill - Nairobi's business district - we are conveniently located close to the city center and major shopping malls. ... more less