I do not think that my experience could be any further from any of the other reviewers.
First, there was a misunderstanding with our reservation, so we showed up only to be told that there was no availability. They recommended another hotel nearby that the front desk person had never stepped foot in, which was also more expensive. When we made it back the next evening (for our actual reservation), we were told that we were shown two rooms for two of us, while we had booked one for both of us. We were then told that we would have to pay for both at the price quoted to us for a double room. We were continually asked to pay more for our double room even though we had email evidence with the actual price. We had previously been staying somewhere else in Nairobi for a lower price that was significantly nicer and more hospitable.
The room itself was okay. It looked like it had been surface cleaned but not really. The bathroom looked as if it hadn't been updated or changed in 10 years - grout stains everywhere, dried dry wall in lumps on the floor, cracked and broken towels, the towel rack was only half on the wall. The shower consisted of a dribble. The whole place just has a shabby/half done feel to it. We found out that Endre bought it about 6 months ago from a previous owner. They obviously have not done anything to update it or make it look better. As far as the poster who mentioned the fabulous pool, not sure if rusty and uncleaned is fabulous but to each their own. Additionally, our room was not cleaned between the nights of our stay, which we thought was weird. We actually did not see a cleaning person the entire time we were there.
Also, I am not sure about the wonderful staff that everyone talks about. We saw Maureen a few times - but she was mostly brief and short and not very helpful. The night attendant was impossible to communicate with - nothing processed - She was distant, spacy, and irresponsible.
The food that people rave about - well, it smells amazing when you walk in, so apparently someone is cooking, but it is obviously not for the guests. The first day for breakfast we were given tea (as requested), two burnt pieces of toast, and a whole mango with a knife when we asked for fruit. We had an early pick up the next morning and when we told the above mentioned night attendant, she specifically asked if we wanted breakfast. We said yes. We ended up waking her up that morning (this was a general trend). She said that she couldn't do anything because the chef wasn't there (we had asked for toast and tea). She led me to the kitchen where she couldn't figure out how to turn on the electric kettle, so I made all three of us tea, found bread and made toast myself.
We did meet Endre, who was extremely pleasant and happy to have a conversation, but we were there three days and saw him for a total of 10 minutes. The place is in a great area and definitely has potential if they are willing to get a true staff and update some elements. As of right now, I would definitely not recommend this place to anyone traveling to Nairobi.
- Official Description (provided by the hotel):
- Eden Gardens is situated in a homely lush garden in the heart of Lavington just 6km from the centre of one of Africa’s most vibrant capital cities, Nairobi. Eden Gardens is a small haven of peace, intimacy and tranquility. With only 5 rooms, it is more than a home away from home.Whether you’re in Nairobi for a night or a month, Eden Gardens has something to suit your needs.Try us. If you like the sound of birds, wind in the trees, and green lawns with a river running by, yet you need to be close to the action, then Eden Gardens is for you. Conveniently located in the Lavington suburb of Nairobi, Eden Gardens has easy access to the major highways and is less than 2 minutes from James Gichuru Road. What's more, the Lavington Shopping Centre is within walking distance where there is access to banks, hairdressers and a supermarket. ... more less
- Reservation Options:
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