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“I won't be back!” 1 of 5 stars
Review of Bonds Garden Restaurant

Bonds Garden Restaurant
Elgon Road | Upper Hill, Nairobi, Kenya
0733555290/0722555290
Website
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Ranked #277 of 318 Restaurants in Nairobi
Cuisines: African
Dining options: Reservations
Restaurant details
Dining options: Reservations
Nairobi, Kenya
Senior Contributor
28 reviews 28 reviews
8 restaurant reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
“I won't be back!”
1 of 5 stars Reviewed July 20, 2013

This place has the potential to be a nice restaurant, and would probably be OK if a small number of people want to eat there. they can't cope with a large group, and the service in general was terrible. The knives and forks were put on a plate in the middle of the table for everyone to find what they wanted as there were fish knives mixed up with steak knives. The food when it came after 2 hours was variable. The fish and chips was fine, but other dishes quite peculiar. Probably a lunch for a small group would be OK there, don't take a large party in the evening!

  • Visited July 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11 reviews from our community

36% Recommend
    2
    2
    2
    0
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Nairobi
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Total disaster”
1 of 5 stars Reviewed July 19, 2013

Despite giving 5 days notice before taking a party of 15 to Bonds they were not ready for us. They hurriedly put tables together for us when we arrived. 90 minutes after ordering our meals no food had arrived, so I went to ask about it. When food did start to arrive they stacked it on a nearby table to go cold so they could serve us all at once. I finally persuaded them that we were so hungry that we were more interested in eating warm food immediately than in being served cold food simultaneously. Those who ordered canelloni with sauce and cheese were brought strips of pasta with no sauce and no cheese. My meal took more than two hours to arrive. The manager came to apologize and offer us free coffee. What an insult! My meal went cold while he tried to negotiate with me. He eventually agreed to leave three meals off the bill. I should have left Bonds happy after a fun evening with friends and colleagues. Instead I left so angry I couldn't sleep for hours.

  • Visited July 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
“WEDDING RECEPTION”
4 of 5 stars Reviewed May 4, 2013

I attended a wedding reception of one of my friend's wedding which was held at Bonds Garden Restaurant.The place is fantastic.
Enough parking and the service is wow!

  • Visited May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Nairobi, Kenya
Contributor
15 reviews 15 reviews
15 restaurant reviews
10 helpful votes 10 helpful votes
“Horrible”
1 of 5 stars Reviewed February 13, 2013

Horrible is an understatement. We ordered and waited for 2 hours, and what came was different from what we ordered. The waiter was rude and took forever to come. the waiters were too busy for us, and rarely passed by our table. Will never go back here.

  • Visited January 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy N, Public Relations Manager at Bonds Garden Restaurant, responded to this review, February 22, 2013
Dear Susan,

Greetings from Bonds Garden Restaurant.

We acknowledge receipt of your complaint during your recent visit to Bonds and would like to apologize for the mishap.

We have tasked the Restaurant and F&B Managers to look into this with a view of ascertaining what happened and to avoid a recurrence in future.

While still on this, we would kindly wish to meet with you and offer our apologies in person. Kindly advise of this possibility but we look forward to hosting you again.

Sincerely,

Timothy

Cc. Directors & Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi
1 review
5 helpful votes 5 helpful votes
“Looking for a venue to hold meetings, conferences, seminars and, or events?”
5 of 5 stars Reviewed October 14, 2012

I happened to arrange an event (a birthday party for my daughter recently) for about 45pax and was happy at how the whole arrangement was undertaken, right from the beginning, during and till the very end. The team definitely cares, is up to the job and the choice of food was very good......nice place I would recommend for such an event.

They too have a swimming pool for your kids....why go far , out of Nairobi when you can just drive to Upper Hill for a sumptous buffet, family brunch, family outing?

  • Visited September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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