We booked three nights at Bush House & Camp via booking.com 3 months ahead of our travel. 3 days prior to departure we send an email to the hotel to remind them about the reservation and they confirmed. Upon arrival at the hotel we were turned away due to double booking.
Although they provided an alternative accommodation (Karen Embers Guesthouse, wonderful place, by the way), not honoring the reservations caused us major problems with 3 safari operators who we had prior arrangements with. We would strongly advise any fellow travelers not to trust Bush House & Camp for any bookings in advance (only if you go directly and they happen to have a free room at the moment) and find an alternative accommodation in Karen instead.
- Official Description (provided by the hotel):
- Leading guest house in serene suburb of Karen, Nairobi, serving guests on budget hotel accommodation with an airport transfer Nairobi, travel safaris Kenya Tanzania desk and Arusha shuttle service. Beautiful gardens to relax and key amenities like WiFi internet, clean rooms, relaxing lounges, Satellite TV and great cuisine, and friendly staff. ... more less
- Reservation Options:
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