I actually did not stay at this property because they gave away our room. Another customer had a cancelled flight so they were allowed to remain in the room I reserved about 6 months ago.
I and my travelling partner were exhausted after a long, busy vacation and when we arrived, I asked if we could upgrade to the deluxe accomodation. That's when I was told that not only were the deluxe rooms booked, but so was the standard room I had reserved. I immediately started to leave so I could catch our driver before he left. The staff said I would like the tent and asked me to look at it first. I did. It was just a large tent with a bed and some furniture and a restroom attached. Being a cold night in Nairobi, I again refused. As I was leaving, the manager came out and said that she had set us up with a room at another nearby property called Elishama Greens. She said that the new room would be better than the one reserved at Bush House.
Elishama was nice by Nairobi standards. It reminded me of a college dorm. It was a little worn out but that appears to be normal for the budget price range. The staff there was excellent.
Despite having given my room to someone else, I would say that the staff at Bush House was somewhat helpful. They did have another room reserved elsewhere, but they also tried to get me to take the tent, without giving me the option first. The manager was apologetic and got us a deal on a driver for a tour the next day. The property looked nice from the lobby, although the giant shoe rack was a little unusual (It appears you cannot wear shoes in carpeted areas). It was a little hard to find (no sign out front). However, since I would have been sleeping in a cold tent, had I not complained, I cannot give them a good rating or recommend Bush House to others.
- Official Description (provided by the hotel):
- Leading guest house in serene suburb of Karen, Nairobi, serving guests on budget hotel accommodation with an airport transfer Nairobi, travel safaris Kenya Tanzania desk and Arusha shuttle service. Beautiful gardens to relax and key amenities like WiFi internet, clean rooms, relaxing lounges, Satellite TV and great cuisine, and friendly staff. ... more less
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