We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“My most relaxing experience” 5 of 5 stars
Review of Wild Earth Day Spa

Wild Earth Day Spa
Corner of Peponi Road and Lower Kabete Road, Nairobi, Kenya
020 3007264
Website
Improve this listing
Ranked #41 of 104 activities in Nairobi
Type: Spas
More attraction details
Attraction Details
Owner description: A Sanctuary hidden in the busy Westlands district on Peponi Road. Wild Earth Day Spa is a unique concept in spa and relaxation. A facility inspired by Moroccan theme design to relax, rejuvenate, and revive all of the bodies senses. Pamper yourself with a massage, body scrub, manicure, and a fabulous hair style at our boutique salon. Put back a little of what life takes out and call us to book your special appointment. Parking is safe and on private premises.
1 review
2 helpful votes 2 helpful votes
“My most relaxing experience”
5 of 5 stars Reviewed May 6, 2013 via mobile

The one place in nairobi that has the best pregnancy massage. I loved the service and the staff are absolutely extra nice even after the baby I go there often it's a slice of heaven and I recommend it to everyone. Keep up the good work

Visited June 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

21 reviews from our community

Visitor rating
    8
    6
    4
    1
    2
Date | Rating
  • English first
  • Any
English first
Bukavu, Democratic Republic of the Congo
Senior Contributor
30 reviews 30 reviews
4 attraction reviews
Reviews in 27 cities Reviews in 27 cities
20 helpful votes 20 helpful votes
“Not really worth the money”
1 of 5 stars Reviewed January 3, 2013

Having lived in Asia for several years where $15 massages are standard, it does come as a shock to the system to be paying western prices in a developing country. However, as some friends recommended the place, I thought I would give it a go as it was conveniently located for where we were staying. Sadly, I was not expecting a below standard service.
The setting and ambiance of the place are actually very pleasant indeed and the staff are quite nice too. They will give you some fruit to eat after the massage and you can relax for a time as well.
On the negative side, if I am paying for a 90 minute massage, I expect a 90 minute massage, not 75 minutes. Granted, perhaps being short-changed over 15 minutes less for a $15 massage is no big deal but this costs almost $100 so please forgive me if I am being somewhat picky.
When paying the bill I mentioned this to the girl at the desk and she said she would "take it under consideration." What exactly does that mean??? To make matters even more interesting, the person who gave me the massage suddenly appeared only to argue with me that she did in fact give me a full 90 minutes. I told her that there was a clock on the wall and I did check it when the massage started and when she finished but she just stood there and denied it. No point causing a fuss so I just left and crossed that place of my list. I half expected a call from the owner as our number was listed but not a peep so either she never got to find out or customer retention is not that much of a big deal.

Visited December 2012
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolk
1 review
1 helpful vote 1 helpful vote
“Great”
4 of 5 stars Reviewed November 22, 2012

Booked my appointment online... quick reply back. The traffic on the road near the spa is the only prob. The spa itself was great. I especially liked the quick feedback when I made my appointment. In and out feeling good. Recommend!

Visited November 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi
1 review
2 helpful votes 2 helpful votes
“fair”
1 of 5 stars Reviewed October 22, 2012

The place is very beautiful but to be honest i did not like their service. i had to enquire if their culture is to hurriedly serve clients while at the spa! i didnt feel like i got any service at all.. a full body massage that only lasted 10mins! yet i was entiled to 1 hr 45 mins?

do something about the bugging mosquitos as well.

Visited October 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wild_Earth_Day_Spa, Owner at Wild Earth Day Spa, responded to this review, November 7, 2012
I will enquire as to why you only received a 10min massage and issue will be addressed. This is not our practice. Currently we are situated in a deciduous location. With the abnormal unpredictable weather pattern during the change of season we have to adapt to the natural changes until we have some consistency. Mosquitoes are an abnormal client in the spa. We will take natural approaches to deter the mosquitoes as to not ruin the experience of our clients. I sincerely apologize for your experience. Thank you for you review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
38 reviews 38 reviews
16 attraction reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
“Lovely, but probably wouldn't go back”
3 of 5 stars Reviewed September 30, 2012

I booked a whole spa day experience months in advance knowing that I would have a day off on one of my regular business trips to Kenya. It was all very lovely, until during my facial my therapist said she would leave the mask on for 15 minutes, and then disappeared. After 45 minutes I got fed up, got dressed, and went looking for her. It was very disappointing after 4 hours of lovely relaxation to then have the stress of waiting and waiting and waiting and eventually giving up! For this reason, I would not go back, but that was just because of my experience. I know many expats who go regularly.

As a side note, the lunch was nice. I had the greek salad.

Visited September 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wild_Earth_Day_Spa, Owner at Wild Earth Day Spa, responded to this review, November 7, 2012
We sincerely apologize for the lack of attention and service. It it is inexcusable and we will address the problem. Thank you for submitting your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed Wild Earth Day Spa also viewed

 

Been to Wild Earth Day Spa? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Wild Earth Day Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

Bookmark for later
Save Saved
You added Wild Earth Day Spa to your Saves list