We booked this Guest House for 2 Adults and 1 Kid for 2 nights (a week apart) about 6 months in Advance. They confirmed Availability, Rates in Kenyan Shillings and the details of the Room and the Beds.
Then, about 1 month before our departure, I contacted them to find out the Euro equivalent. No replies to my numerous emails. Then it appears that due to Viruses and Trojans in their Website and Mail, the mails are hit and miss.
Finally, about 10 days before our departure, they sent an email asking me to confirm if our Trip is still on schedule. I confirmed the Dates including the Arrival Times and they acknowledged. We also informed that we would quickly check in and rush out for the Elephant Orphanage.
On arriving in the morning, they shocked us by saying that they only have a 1 Bed Room for us ! However, for the Return Trip (after the safari), they have the Room as Promised !
Then, they took us to an adjacent Guest House and we hurriedly unloaded all of our luggage as we were rushing for the Orphanage. But then they started demanding almost twice the Money.
On seeing this, our Taxi Driver (we are thoroughly impressed by their service, message me for details if you are interested) suggested that they don’t look trustworthy and that we should load all the luggage back in his Taxi and leave the place.
Well, we did that and went straight to the Orphanage (slightly late) and found some other Guest House in the Evening, although a bit costlier.
I still don’t understand why did they give our booked Room to someone else – probably they charged more money from someone desperate, but this is totally unprofessional and unethical. At least they should have mentioned this to us in advance and we could have avoided losing our precious time in the morning.
So, judge for yourself.
- Official Description (provided by the hotel):
- Angaza Guest House is a stylish bed and breakfast accommodation located 2kms from Nairobi (Kenya) CBD. All rooms are en-suite and come with modern facilities including a fully furnished kitchen, Satellite TV and High speed WIFI internet connection. Angaza guest house is located on Ralph Bunche road, Upperhill Area of Nairobi, adjacent to Nairobi Hospital, and right in the middle of the East Africa Financial hub. ... more less