It takes close to an hour to get a beer (Something you just open the fridge door and send to the table !!) I shudder to think what would happen if one ordered a cocktail!
After you wait the hour or so, the waiter returns and demands money before the drink is released by the head bar man. Now in which universe does that happen ???? This is westlands for crying out loud !!!! Please note this is like 7pm, so its not like people are even drunk enough to forget the bills !
Meanwhile they have 5 waiters hovering around the bar area doing exactly nothing !
The wines are exorbitantly priced and the quantity is wanting (When we questioned this, the nice waiter says they use a champagne glass to measure, and in my head am like, there is a reason why THAT is a champagne glass !!! A glass of wine will set you back some Kes 700 - 1000 by the way !
3 People from our party left when they could not get a beer. The rest of use gave the chaps a piece of our mind and the nice Lady who was handling the PR tried to salvage the situation but none of us was having it.
FYI: The Manager found us ranting and raving, and did not a even offer an apology / explanation. She just stood there and gave us a blank look ! The PR lady even followed us to the car park, still apologizing and trying to get us to give them another chance. You would have been forgiven for thinking she was the owner! Their problem clearly sits at the top of their little hierarchy !
I do not understand how you would invest millions of your shillings in a well done establishment such as this one then proceed to neglect service !!!
Ambiance is spectacular, and the music was great, and that's just about it !!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.