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“Happy & helpful Staff” 5 of 5 stars
Review of Nomad Palace Hotel Nairobi

Nomad Palace Hotel Nairobi
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Nomad Palace Hotel Nairobi
4.0 of 5 Hotel   |   General Wairungi Street | Pumwani district, Nairobi, Kenya   |  
Hotel amenities
Ranked #57 of 111 Hotels in Nairobi
Sydney
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
“Happy & helpful Staff”
5 of 5 stars Reviewed November 14, 2012

We had a brilliant stay in this hotel 3 nights in a superior room last month and 2 nights recently both times the service is great,the food delicous,room the superior is 28 sq metres,brilliant breakfast eggs are cooked to order, ok it is situated out of town with a new road being laid but realise you best catch a taxi anywhere at night in Nairobi, George Franklin the charming Maitre D / Supervisor will have you smiling.

Room Tip: The Superior is huge with cupboards,drawers,writing table, fridge,plasma all on participating websit...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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34 reviews from our community

Traveler rating
    8
    9
    8
    5
    4
See reviews for
3
15
3
5
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    2 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Nairobi, Kenya
1 review
5 of 5 stars Reviewed November 8, 2012

The hotel is so clean.
The room are big and precious and is a place like home
Friendly and honest employees.
Bed sheet are of the standard of five star hotel.
Near to the CBD.
Affordable prices both for locals and foreigners.
International menu and Somali menu that makes it more interesting

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arusha, Tanzania
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 22, 2012

I would say the hotel itself is nice, BUT the location is one of the worst in Africa. If you get there in a taxi with presidential tints and you're quickly whisked into your room without roving your eyes on the surrounding then this would be one of the good hotels in Nairobi especially at the price. However, you cant avoid the noise, the stench, the sickening rubbish strewn allover the areas , trenches and impassable roads full of raw sewage water and God knows whatelse. You can stay at this place if you dont mind the sensation of having suicidal Somalis looking at you both in the hotel (most of the clients are hard core Somalis) and outside with the look saying ' what are you doing in our neighbourhood you infidel. I'mma drop a grenade on you'.

In short the environment is not welcoming and there is no sense of security around this place. Save more money and go to a hotel in a better area.

Room Tip: If you REALLY have to stay at this place,get the deluxe rooms, they cost a few extra dollars but are...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 13, 2012

Leaking bathtubs, bad location. On top of it all, they charged me extra for a room that we didn't even stay in. When confronted, Abdul Bare told me that they have already processed the transaction and should be getting the money in my bank in the next 2 days. It's been a month and I still haven't gotten the refund!

Stay away, the location is also really bad! The noises in the early morning was very disturbing as well! Couldn't sleep well!

Room Tip: just stay away from this hotel
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 1, 2012

This hotel is very well maintained, clean and lovely. The staff is very friendly and professional, especially Frederick, the manager. The neighborhood is poor, but the people are very friendly to tourists. I walked around by myself, and was welcomed by all. The hotel is also a great place for "people watching" - many exotic foreigners.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marblehead MA
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed February 20, 2012

After reading tripadvisor reviews and viewing lovely photos on their website, I was shocked. This place is awful. We needed a comfortable place for one night, close to the airport, it was neither. The neighborhood is scarey, the road it is on is completely ripped up, it was so far from the airport, that even leaving an hour and a half to get there,we missed our flight.
I am baffled at the reviews and the website photos.

  • Stayed February 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mackay
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 4, 2011

I stayed here for 2 nights, and it is a great modern hotel, food was excellent, rooms big and spotless equal to a 4 star hotel. Staff very friendly and helpful. The only downside was the location not a place where you can just stroll down the road, but for a stop over I think it is great.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nomad Palace Hotel Nairobi

Address: General Wairungi Street | Pumwani district, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Free Parking Restaurant Room Service
Hotel Style:
Ranked #57 of 111 Hotels in Nairobi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Nomad Palace Hotel Nairobi 4*
Number of rooms: 95
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