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Jupiter Guest Resort Langata: Traveler Reviews

Jonathan Ngeno Rd | Langata., Nairobi 00600, Kenya (Nairobi Central Business District)
Hotel amenities
Jupiter Guest Resort Langata
Ranked #24 of 80 hotels in Nairobi
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20 reviews from our community

    Trip type
Traveler rating
    5
    11
    4
    0
    0
Date Rating
1 review
4 helpful votes 4 helpful votes
“Small rooms, big smiles”
4 of 5 stars Reviewed June 16, 2012 via mobile

I stayed in one of Jupiter's single rooms, which was admittedly tiny. The bed takes up practically the whole room, and even the bathroom is too small for its own door to open fully. Nevertheless, the room was spotless, and had everything one could need -- nicely hung mosquito net, flat screen TV, storage for luggage and hanging space for clothes, complementary water. The hot water in the show requires attention lest it become scalding, but otherwise a perfectly pleasant place to crash.

The rest of the hotel is again spotless and charming enough. The staff are incredibly friendly, always helpful. The manager found me daily to ask about my stay and make sure I received any service I required. The hotel restaurant served consistently delicious and reasonably priced food. Wonderful spanish omlettes at the complementary breakfast. I had to check out early in the morning, so the kitchen even went out of its way to have breakfast ready for me at 5:20am, well before they normally open.

The location is fine for the price. It's 15 minutes by taxi (500-700 KSh each way) to the city centre without traffic, i.e. on the weekends. I was warned this time could multiply exponentially during weekday traffic. Located fairly near the airport, Nairobi National Park, the Giraffe Centre, Carnivore Restaurant, etc. I chose the location because I was visiting an NGO in Kibera Slum, which is almost walkable from the hotel, though probably not advised unless you really know your way around.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask JH123456 about Jupiter Guest Resort Langata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Good hostel, good value”
4 of 5 stars Reviewed June 11, 2012 via mobile

Stayed here in june 2012 for 1 night. Rooms are clean, staff friendly. No frills but good

  • Stayed June 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Fanatickje about Jupiter Guest Resort Langata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Highly recommended!”
5 of 5 stars Reviewed January 30, 2012

We highly recommend the Jupiter Guest Resort Hotel Langata. We stayed here for 4 nights at the end of January 2012. We had a deluxe executive room with a larger than queen size bed. The room was immaculate and very clean, with an excellent hot shower. This room was large with an alcove which had a table and 2 chairs, nice for office. There are smaller rooms available of the same quality. The wireless internet worked well. The hotel has 24/7 security with guards and cameras, and is in a relatively safe neighbourhood during the daytime (we never felt unsecure walking around here during the day). The restaurant is very good, we highly recommend the Swahili vegetable dish. Staff was very friendly, helpful and professional at all times – we had a cargo shipment to pickup at JKIA and the manager Gertrude gave us all the help we required to make that happen. The room was relatively cool at night, and although no fan or air con is in the rooms, upon request the staff provided us with a fan. The location is very good, halfway between Jomo Kenyatta Airport and downtown. Within walking distance is a large Hyper Market store with everything you need. Although taxis are available, we had no problems taking the local transport to the Central Business District (much cheaper than taking a taxi). This is a safe method of transportation, just don’t carry a lot of valuables – we just had our money belts and a small backpack. We would definitely stay here again next time we are in Nairobi.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask MABD about Jupiter Guest Resort Langata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Saint Lucie, Florida
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
“Great place to rest before a long journey!!!”
5 of 5 stars Reviewed September 21, 2011

Simply awesome. Customer service is great. Make sure you talk with Gertrude Mustisya because she will ensure you have the best stay and that all your needs are well taken care of. I emailed Gertrude to confirm my rooms and requested 3 seperate pickups at the airport. She ensured we all were picked up on-time and all were well taken care of upon arrival and departure. The price of the hotel was great compared to the over expensive star hotels. The breakfast was great too!!! I love the fresh passion fruit juice and the freshly prepared breakfast!!!

Room Tip: We all got the suites (non shared rooms). It was worth the extra price.
See more room tips
  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Jamaal H about Jupiter Guest Resort Langata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
karachi
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
“Great service and homely atmosphere but seedy location and cheap ambience”
3 of 5 stars Reviewed September 2, 2011 via mobile

the hotel faces the slums of Nairobi. Staff is extremely nice but rooms are infested with mosquito and no fan or air conditioner. Gets very stuffy. Our room was extremely small and not good value for money. The good thing was we were very close to Nairobi park.

  • Stayed September 2011
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask pakistanitraveller about Jupiter Guest Resort Langata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiter00, Manager at Jupiter Guest Resort Langata, responded to this review
September 3, 2011
As the management of Jupiter Guest Resort Langata we would beg to differ with the raised reviews as follows:-

The room in question is meant for 2 occupants but the client insisted on being accommodated as 3 occupants in the room hence the claim that the room was small as an extra bed was fitted to accommodate the 3 Pax.

In the course of the 3 nights spent with us we regret the fact that there were mosquitoes in the room. In event such a complain arose a client is supposed to get in touch with our staff one on one and are on duty 24 Hrs or through the telephone extensions provided in every room to the front office.

We highly regret that you feel the room was not good value for your money but beg to differ since per as your negations you were not willing to occupy 2 rooms as you did not want to pay more. We feel sad about your review as the staff went out of their way to meet your requests.

As per our location our clients are comfortable for its convenience as the other reviews state and we are sorry that the view offended you.


The Management

Jupiter Guest Resort Langata
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Additional Information about Jupiter Guest Resort Langata

Address: Jonathan Ngeno Rd | Langata., Nairobi 00600, Kenya
Region: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar/Lounge Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #24 of 80 hotels in Nairobi
Price Range: $
Official Description (provided by the hotel):
Situated in a serene area. Maintains high standards of cleanliness. Have professional,warm and friendly staff. ... more   less 

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