I stayed for one night and when departing, I forgot my coat. I called the number to ask the staff to hand it over to the driver. The lady said she will check. I called back less than a minute and she said she did not find it. This is not possible since it would have taken her more than that time to get to the room in which I stayed.
I asked her to check with the other staff but she denied. She kept saying to my driver that I have never came with any coat. A bit silly since I did come from a cold country and wore it in the taxi and even joke about it with the driver (as I was starting to feel very warm in my coat).
I tried to reach the owner but that person had not allowed me.
During that day I stayed in, I asked to use the printer by 2 pm, the receptionist kept sending me back and forth, saying that none of the staff knows how to use the printer or a desktop (!!!). By 7 pm, I returned and she said the person left. I stayed all afternoon and evening in my room and explicitly asked her to let me know when the person comes.
First time and last time I would stay in that hotel. Comfort garden are much better!
Not recommended when staff are such non helpful cooperative.
- Official Description (provided by the hotel):
- Shanema Homes is located 250 metres from the UNEP headquarters in the upmarket Gigiri area in Nairobi and accessed through the UN Crescent opposite the American Embassy which serves the Village Market, and just minutes drive from the Nairobi CBD. You will find Shanema Homes ideally located for all your leisure and business needs. ... more less