i have always loved to stay at Hennessis until one day when i stayed there and ordered for my breakfast to be brought in very early-at 6:30 as i needed to leave the hotel at 7:00 for a crucial business deal meeting at 8:00. Even despite confirming to the receptionist again at 6:00 and calling the kitchen at 6:15- my breakfast did not arrive. As i was leaving the room at 7:05 is when we met with the waitress bringing in the food. i refused to go back to the room and take the same as i was already late. on getting to the reception,i complained to the manager who hurriedly told the waitress to have the breakfast wrapped for me without my knowledge. when the waitress showed up with the small package in the name of breakfast i could not believe it and refused to carry it. They delayed me at the reception all the while my taxi was waiting trying to plead that i carry the bread they had packed for me. I mentioned that since i was a regular guess there they should give me a discount the equivalent of the breakfast amount- the manager promised to contact me once he had informed his bosses- almost 7 months down the line am still waiting for his call.Needless to say i missed out on a business deal, paid waiting charges on the cab and went without breakfast.
- Official Description (provided by the hotel):
- We are a 3 star hotel in a serine environment.Located at the leafy Parklands just 1 km from the CBD,Hennessis Hotel offers a relaxing atmosphere for a wider selection of clientelle.Our Location and proximity to various tourist attraction sites eg National Museum,Nairobi National Park makes us the first choice for any would be traveller.Coupled with our long history of fine hospitality,we hope Hennessis Hotel will be your number one choice! ... more less
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