We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Don't stay here!” 1 of 5 stars
Review of The Strand Hotel

Save Saved
You added The Strand Hotel to your Saves list
The Strand Hotel
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
The Strand Hotel
3.0 of 5 Hotel   |   Gandhi Avenue | Nairobi West, Nairobi 00300, Kenya (Nairobi Central Business District)   |  
Hotel amenities
Ranked #87 of 101 hotels in Nairobi
Burnaby, Canada
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
“Don't stay here!”
1 of 5 stars Reviewed October 5, 2013

I thought I was saving money but it wasn't even worth the $100. Maybe $50 tops. Rationed toilet paper, no shampoo, the mosquito net had a giant space so we were eaten alive. Noisy, & not so great restaurant. My door lock was impossible to work. The front desk arranged a taxi who cost us a fortune and when we prearranged a ride to the airport with hotel staff, the driver had taken off to lake Nakuru??? The front desk lady was not helpful at all and could care less that they did not provide a promised ride!

Room Tip: don't choose one at all
See more room tips
  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

21 people have reviewed this hotel

Traveler rating
    0
    4
    2
    6
    9
See reviews for
1
6
1
6
Rating summary
  • Sleep Quality
    2.5 of 5 stars
  • Location
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed October 3, 2013 via mobile

What can I say! Rooms tiny and dirty. Did not even get undressed and attempt to get into bed, for $100 US dollars for a single room for one night I find staggering!!! Staff are friendly enough and try their best. Did not feel safe in this hotel. Area is not the best so no escape!!

  • Stayed September 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pistoia, Italy
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed July 3, 2013

Our Tanzania safari operator, Naturebeauties, send us to this hotel to spend our first nigth of the tour from Kenia to Tanzania
The hotel is in a squalid quarter of Nairobi. The room was quite small and the bath orrible!
The worst, is that we slept in Strand Hotel for only one night, but we were charged three nights. When we tried to pay with my credit card (twice) they told us the card didn't run. We trusted them, and payed with my boyfriend's one. At the end we realised we were charged 3 night (1 on my my credit card, and 2 on my boyfriend's one), with no chance to have our money back (we wrote the hotel and Naturebeauties several time, but with no answer).
So, stay away from Strand Hotel!

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 21, 2013 via mobile

We stayed here for 2 weeks. We had 2 laptops and an iPad stolen from our locked room in the 30 minutes we took to have breakfast.

The restaurant never had half the meals on the menu, they would lie to us and tell us that they defiantly had the item today, then take 15 minutes to come back and tell us they did not. We were the only ones in the restaurant.

The showers are terrible and rarely hot, and there is big enough pressure to flush the toilets properly, so you are regularly having to use the plunger! There are also a lot of Mosquitos, and you find yourself captive in your mosquito net at night! There are about 4 channels, football and !3 other local ones and all this for an inflated price!!!

The area feels really sketchy, it is dirty on the Street and there are a lot of loud meatbars.

This is the only place I have been in the world where you don't want to carry your valuables on the street, and can't trust the hotel, not in the safe and sure as hell not the rooms. Where does that leave you!!

We have moved hotels, wiped the slate clean and are going to give Nairobi another go.

  • Stayed April 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 24, 2012

First, on a positive note, almost to a person, the staff is wonderful! The food was ok.
However, the hotel has some serious problems to address if they want to remain relevant and competitive in Nairobi. The facility is deplorable at best-- doors barely lock, rooms tiny and over-used towels, etc, etc. Wi-fi sketchy a real-downer for folks on business trips. Having stayed in many other facilities in Nairobi over the years, I felt robbed at the Strand Hotel.

Room Tip: The duplex rooms are roomier with more lighting but still not worthy $100. The water is hardly hot...
See more room tips
Stayed November 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Torun
1 review
2 of 5 stars Reviewed September 22, 2012

The price for double room does not match the standard. We have paid more than 100 USD for the very small room with small bed. Basically the room seemed to be a single, there was only one pillow and the second towel was brought later. The room and bathroom were not clean enough. Moreover the place was noisy from 6 a.m. and when we wanted to take a shower in the morning... there was no water. Fortunately we found the other hotel very close to the Strand. One-third of the price, more clean and much bigger room.

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kl
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed September 20, 2012

Our group of 5 people stayed here both on arrival in Nairobi and before departure to Dubai. We were on a safari arranged by a local tour company. We stayed in 6 different rooms, and most of the rooms did not have working hot water. Half the rooms had either front doors that could not be locked, or bathroom doors that could not close properly. This hotel needed some major maintenance done soon. This was our worst hotel experience in Kenya over an 8 day period.

Food however was quite good. We had breakfasts and dinners here. The neighbourhood did not look too safe for foreigners to roam around looking for a place to eat.

There is free Wifi, with signal strongest in the reception area or some of the rooms. Several PCs were available for free to access internet.

Service from the staff was enthusiastic and warm.

  • Stayed August 2012, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Strand Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Strand Hotel

Address: Gandhi Avenue | Nairobi West, Nairobi 00300, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #87 of 101 hotels in Nairobi
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Strand Hotel 3*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, HostelWorld, Agoda, Travelocity, Tingo, Otel and Venere so you can book your The Strand Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Strand Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.