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“Luxurious” 5 of 5 stars
Review of PrideInn Hotel Westlands

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PrideInn Hotel Westlands
3.0 of 5 Hotel   |   Westlands Road | PO Box 66969, Nairobi, Kenya   |  
Hotel amenities
Ranked #30 of 129 Hotels in Nairobi
Kiambu, Kenya
2 reviews
“Luxurious”
5 of 5 stars Reviewed 2 days ago NEW

I stayed at PrideInn Westlands Hotel for one month long as part of a volunteering trip to Kenya. This place was so good! Lovely friendly people, lovely food, lovely scenery, felt very safe.The room were considered luxurious to me as I'd been in a home stay previous to this that didn't have showers! They were clean and had everything I needed.If I ever return to Nairobi I'd definitely come back to Pride Inn.

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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95 reviews from our community

Traveler rating
    54
    13
    13
    9
    6
See reviews for
6
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65
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Any
English first
Meru Town, Kenya
1 review
5 of 5 stars Reviewed 4 days ago NEW

It was pleasant the third time,, except that I could not stay here for my entire length as they were fully booked. Staff was congenial and very helpful. Food was good and reasonably priced. it was in a central area for shopping.

  • Stayed July 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meru, France
1 review
5 of 5 stars Reviewed 6 days ago NEW

The staff at this hotel are exceptional. This is my first time traveling solo and I had a one night stopover in Nairobi at this hotel. The staff made me feel very settled and went above and beyond to make me feel welcome. Thank you especially to the restaurant staff who were so friendly! My room was comfortable and the shower was excellent/

  • Stayed July 2015, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mkenya1, Manager at PrideInn Hotel Westlands, responded to this review, 4 days ago
Dear John N,

Thank you for the positive response on TripAdvisor.

We at PrideInn value each guest & ensure that their stay is just like home, warm & friendly. I will pass your sentiments to the entire team.

Karibu Tena
Nelson K.
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed 1 week ago

i came to kenya for business and a friend booked me in Prideinn, my stay was short though for two days but i enjoyed every bit of it,the food is good and the location is good taxi service and the driver was so professional Mr,Dickson.all the staff were friendly and were always asking if everything was ok Talk of good Hospitality i indeed felt it,i will comprehend my fellow partners to stay in prieinn and no where else.Thanks for everything

Room Tip: i stayed in one room and cant tell about others
See more room tips
  • Stayed June 2015, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mkenya1, Manager at PrideInn Hotel Westlands, responded to this review, 4 days ago
Dear Shrikumar k K,

Thank you for the positive feedback on TripAdvisor.

I am glad to read that you enjoyed our PrideInn Touch & look forward to hosting you & colleagues in future at PrideInn Westlands.

Asante Sana
Nelson K
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for a short R&R away from the war-torn South Sudan, also to enjoy the amenities Nairobi features as opposed to Juba. Booked the hotel through Hotelbeds with a pre-paid voucher, which later on posed a problem for their administration. Location is very good, Westlands within walking distance from the malls and hotels there. Service friendly and efficient, clean and easygoing atmosphere. Excellent bed and shower, pretty sober room otherwise. Fridge did not work and was replaced after two days, and the coffee & tea tray- arrangement with a water boiler is cumbersome and poor. TV okay, but limited channels. The arrangement with the restaurant is not working: you cannot charge it to the room and cannot pay with a creditcard, even getting and paying for alcoholic drinks is a problem. Overall impression: fair, but can be easily upgraded with a bit of attention.

  • Stayed July 2015, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mkenya1, Manager at PrideInn Hotel Westlands, responded to this review, 4 days ago
Dear Chalky_Africa,

Thank you for the very candid review of our hotel.

We are indeed sorry for the problems you encountered including the issue you had at check in. I believe this was sorted out & that the rest of your stay was okay.

We are indeed working on our standards & look forward to hosting you in future to sample our revamped service delivery.

Best Regards
Nelson K.
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
5 of 5 stars Reviewed 2 weeks ago

I recently stayed here for one night on a recent business trip to Nairobi. I was looking for a reasonably priced hotel close to the UNHCR and selected Prideinn hotel for exactly these reasons. The hotel was fine and completely acceptable for my short stay. The night sleep was quality, staff is and friendly and the food was excellent

  • Stayed June 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mkenya1, Manager at PrideInn Hotel Westlands, responded to this review, 2 weeks ago
Dear Kuria M,

Thank you for the review on TripAdvisor.

Our promise of a good night's sleep is very important to us & we are happy to see that this was what you had. I will be sure to pass your sentiments to all staff for their excellent service.

Best Regards
Nelson K
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 3 weeks ago

I am a regular at this awesome boutique hotel and the setup keeps me going back for its mix of great and wonderful food and services offered. Rooms are cosy and food is healthier for local on prices, fit for business. I enjoyed n keep enjoying the hands on service by your staff.

  • Stayed June 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mkenya1, Manager at PrideInn Hotel Westlands, responded to this review, 2 weeks ago
Dear Caleb,

Thank you for the positive feedback.

We are glad for your patronage & happy to learn that our staff always deliver meticulous service.

Best Regards
Nelson K
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about PrideInn Hotel Westlands

Address: Westlands Road | PO Box 66969, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #30 of 129 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3 star — PrideInn Hotel Westlands 3*
Number of rooms: 28
Official Description (provided by the hotel):
The Luxurious 3 star PRIDEINN HOTELS & Conferencing is a perfect answer for those who want a clean comfortable and quite stay within the heart of westlands Nairobi. PRIDEINN has all the features of a modern city hotel with its unique location you are guaranteed to achieve maximum comfort. ... more   less 
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