I had read some bad reviews of this Hotel & was a little apprehensive about booking my stay here for 5 days for my first trip to Nairobi.Apart for a couple of negative points which i will enumerate later,at the end of my stay i could nothing but compliment the staff for making my stay a very pleasant one with exemplary service all the time.
After staying at another Guest house for a week,i personally approached the Hotel for further bookings.A pleasant & efficient lady at the reception, Namisha Patel confirmed my booking for the last 4 days of my stay except the first day.She did not want any advance money but i paid for one day to be sure.Unlike other hotels, the reception did not once ask me for any advance money even after i had stayed there for a couple of days & i had to literally force them to take the money many times at least in stages.. Namisha was true to her word & briefed Mercy who relieved her on duty, who promptly informed me the next day that a room had fallen vacant.This promptness of personal service i regularly experienced from all the staff--Jecintha,Grace & Nelson.They went out of the way to provide personal service to the customers.Once I mentioned to Jecintha about the severe cough & cold i had.To my pleasant surprise she got prepared a hot local concoction made of honey,ginger,pepper & garlic; to which we in India are familiar with.This gave some comfort in the nights While Beatrice was good at the B`fast table remembering to bring my favorite Masala Diosa & Utthappam made hot & crisp!
Room service was very good with Winnie making my bed neat & clean every day & providing all the toileteries, tea & Coffee making items in abundance & in time.The towels were clean & changed everyday I was going through a couple of books & magazines as reference material for my writings,late at night i used to leave them littered on my table.But sure enough i used to be surprised to see them properly arranged on my table,thanks to her!
The food preparation & items provide was good.In the complimentary B`fast.Juices-mangoe,mint+pineapple.Other items included porridge,cornflakes,muesli,sausage,different types of eggs, masala dosa,uttappam,toast, butter, jam, milk, coffee & tea etc. all hot & promptly served.Meals had many items but i ordered my Indian fave.which were brought hot & also kept hot on a burner on the table& in sufficient quantity.Only one day there was a lapse on their part.I had invited a friend visiting me for a cup of tea in the restaurant in mid morning.The tea took a long time coming & that to cold!
The hotel does not provde for liquor which is resented by the customers but one could ask the staff to bring some beer to drink in the room.Another blemish on their part was when the reception quoted a high rate for the taxi to drop me at the airport on my departure.Their quote of 3000 KES was 1200/ more than my fave Peter cab service-(Mob. no.0720877785) who i found to be prompt,honest & reliable.The location of the Hotel is very good being situated in westlands commercial area with good restaurants-Chowpatty,Haandi & Open House ( must try this) super markets& chemists etc.Taxis are easily available.
I highly recommend this hotel for its good service & location.I will come again!
First floor rooms are good as you dont have to climb much!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 16, 2013
Dear Margdarshi, We really appreciate your review. Nishma and the rest of the staff are very delighted for their recognition. Management has offered you a FREE NIGHT for the very lengthy and accurate review. Please accept a complementary night with your next visit to Kenya. Thank you. Lawrence Kinyua, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.