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“DREAM WEDDING” 5 of 5 stars
Review of PrideInn Hotel Westlands

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PrideInn Hotel Westlands
3.0 of 5 Hotel   |   Westlands Road | PO Box 66969, Nairobi, Kenya   |  
Hotel amenities
Ranked #28 of 129 Hotels in Nairobi
Nairobi, Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“DREAM WEDDING”
5 of 5 stars Reviewed September 2, 2013

I looked several places to hold my son's wedding and settled for Pride Inn Centre. I am very glad I did! With the help of Muntazil, Banqueting Manager and Peter, IT Manager, I managed to hold one of the most talked about weddings this year. Every thing went on as planned and on time. Amazingly friendly and accommodating waiters. The food was perfect.....no complains from any of my 400 guests. Being a Mulsim wedding, arrangement was made for prayer rooms and changing room for the bride and groom. Small details were not overlooked and Muntazil was with me throughout the function making sure everything was ok! High tech facilities available in the conference centre. All in all it was wonderful....... just like I wanted. Thank you Muntazil and team!!! I have recommended to family and friends.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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95 reviews from our community

Traveler rating
    54
    13
    13
    9
    6
See reviews for
6
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65
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Any
English first
Centurion, South Africa
1 review
5 of 5 stars Reviewed August 28, 2013

Frist time staying at the Pride Inn Hotel in Westlands, Nairobi. From this experience I can say that all I received was amazing friendliness and Excellent service! I would highly recommend this Hotel for any trip to Nairobi!

Rooms, Restaurant, Food... what more can I say than excellent! With a special thanks to Nelson who always made sure that everything is fine and that I enjoy my stay!

Thanks to everyone at Pride Inn who made my stay very pleasant.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 16, 2013

As we arrived at around 8am we were received well and we found a very conducive environment for conferences. No noise. There was order in the banquets operations and the meals were delicious and we say thanks. work well done.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 15, 2013

Thanks Winston and team!

You did a very good job... The food was great.
The set up was unbelievable and the service was perfect.
A big thank you for the good job you are doing.
We shall always come back.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 15, 2013

Directions;
Proper Clearly directions to be mounted on the major roads.

Security checks a bit unfriendly for VIPS
Food is good.
Hygiene, Lighting, staff and general service is good.

Drinks were excellent and variety very good.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 13, 2013

We had an awesome experience at Pride Inn Hotel, Westlands on 8th August during a friend's bachelor party. First of all we were greeted so warmly when we entered. They had organized a separate room for us and the atmosphere was exemplary. The food was one of a kind, starting the starters(mouth watering chicken wings and lollipop sticks) food was more than enough and desert was on top of the world. They actually gave us a superb deal for all this. Most of the other restaurants & hotels we got were expensive and the food was not all that.

I would recommend Pride Inn hotel, Westlands anytime.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, Manager at PrideInn Hotel Westlands, responded to this review, August 15, 2013
Thanks a lot Mr. Wamalwa. We do appreciate your review. We are glad you found our services pleasant. Lawrence Kinyua, Group Training & Development Manager.
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upstate NY
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed August 12, 2013

First, be aware that this is a Muslim run hotel, so no alcohol beverages are served. It is very dishonest of them not to mention this on the website. They will go get you beer etc but you can only drink it in your room. There is a fridge in the room but it goes off when you remove your room card so only runs when you are in the room, so you can't keep anything cold. We were told by numerous people including staff that it was too unsafe to even walk down the street to a store either. The hotel shuttle can take you places but in Nairobi traffic it takes a long time to get anywhere.

As others said, it is incredibly noisy. There are no carpets so you can here every scrape of furniture from every other room in addition to the street noise, and when housekeeping starts dragging things down the hall in the morning forget sleeping. Neither my colleague's nor my heat or A/C worked, despite repeated requests (and it was down to the 50s at night). After going back and forth trying to follow the signs to the "business center" I discovered that it is - the front desk. They will print something for you from a USB but don't expect a computer to use. The room was clean, though many things broken and glued back together.

Dinner was ok (no drinks!) except the menu is mostly Indian. Breakfast was awful, dried out sausages, baked beans, garlic spinach and week-old breads. Every. day.

The only saving grace is the staff, who were pleasant and tried their best, but they are dealing with insurmountable problems!
It won't be the end of the world if you have to stay here for a couple of days for business but if you are on vacation or have a long stay you will be very unhappy.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, Manager at PrideInn Hotel Westlands, responded to this review, August 15, 2013
We do appreciate your review. It is true our facility has limitation on alcohol consumption, but not necessary because it is a Muslim owned facility. It is a business concept that is meant to appreciate and accommodate even those that do not take alcohol. We acknowledge your concern about the fridge in the room with reference to door card control. The facility manager is work on a way to separate the connections to ensure that the fridge will remain on even without the cards.

I would like to assure you that PrideInn Westlands is in one of the most secure part of the town. Our guests in most cases walk to the nearby malls and shopping centres and we have not had a single incident in 3 years. Please be confident with us. However, it is advisable to notify the reception whenever you intend to leave for the mall or shopping centre. Necessary precautions and guidelines will be offered for any client who intends to visit public areas outside the Hotel.

Our business centre is currently under modification, that explains why this service is temporary shifted at the Reception. Our AC system works well in all the rooms. However I clearly understand you Concern because we had a breakdown with the control panel and this migrant have caused discomfort in you room. I sincerely get your concern with our breakfast . And henceforth, management has put a mechanism in place to ensure quality production.

Lastly, thanks a lot for appreciating our staff. We are proud of them and we try to ensure they provide the best. Lawrence Kinyua, Group Training & Development Manager.















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Additional Information about PrideInn Hotel Westlands

Address: Westlands Road | PO Box 66969, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #28 of 129 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3 star — PrideInn Hotel Westlands 3*
Number of rooms: 28
Official Description (provided by the hotel):
The Luxurious 3 star PRIDEINN HOTELS & Conferencing is a perfect answer for those who want a clean comfortable and quite stay within the heart of westlands Nairobi. PRIDEINN has all the features of a modern city hotel with its unique location you are guaranteed to achieve maximum comfort. ... more   less 
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