This was my third stay in this hotel and I was quite confident about the services and rooms as I stayed here earlier. The service quality was much much better and staff used to be very curtious. However, I was disappointed because of following reasons:
1. Rooms: The rooms started looking older and though they were re painted, it looked that the repair was not upto the mark and I was not very happy.
2. Airconditioning: I stayed there for 4 nights and none of the days airconditioning worked. On day 1 after enquiring at the front desk, we were informed that AC was not working and would work next day, I kept getting this promise untill last day and it never worked till we checked out of the hotel. They offered me additional discount after debating with the sales manager on the last day to compensate but that was not the whole point.
3. Service: Wake call was forgotten by the reception staff, the bath matts were not changed and room cups were not replaced on 2 days.
4. Price: It seems they are just making price revision every year without looking at the fact that the rooms have started looking little old and service levels are gone down. The prices should be reasonable considering the star rating of the hotel.
Otherwise all previous times, my experience of staying in this hotel was always good. The hotel is centrally located and food quality in the restaurant is awsome. The breakfast menu is very good and still maintained the good quality.
I would certainly go to this hotel again but want to see the changes in my next visit and hope they should keep prices reasonable.
- Official Description (provided by the hotel):
- The Luxurious 3 star PrideInn Hotel Westlands is a perfect answer for those who want a clean comfortable and quite stay within the heart of Westlands Nairobi.Our unique location close to major shopping malls, corporate & government offices, as well as exhibition centers makes it ideal for the discerning traveler. ... more less
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