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“Needs a facelift” 3 of 5 stars
Review of PrideInn Hotel Westlands

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PrideInn Hotel Westlands
Westlands Road | PO Box 66969, Nairobi, Kenya   |  
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Hotel website
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Hotel amenities
Ranked #36 of 100 hotels in Nairobi
Mumbai (Bombay), India
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
“Needs a facelift”
3 of 5 stars Reviewed December 30, 2012

This was my third stay in this hotel and I was quite confident about the services and rooms as I stayed here earlier. The service quality was much much better and staff used to be very curtious. However, I was disappointed because of following reasons:
1. Rooms: The rooms started looking older and though they were re painted, it looked that the repair was not upto the mark and I was not very happy.
2. Airconditioning: I stayed there for 4 nights and none of the days airconditioning worked. On day 1 after enquiring at the front desk, we were informed that AC was not working and would work next day, I kept getting this promise untill last day and it never worked till we checked out of the hotel. They offered me additional discount after debating with the sales manager on the last day to compensate but that was not the whole point.
3. Service: Wake call was forgotten by the reception staff, the bath matts were not changed and room cups were not replaced on 2 days.
4. Price: It seems they are just making price revision every year without looking at the fact that the rooms have started looking little old and service levels are gone down. The prices should be reasonable considering the star rating of the hotel.

Otherwise all previous times, my experience of staying in this hotel was always good. The hotel is centrally located and food quality in the restaurant is awsome. The breakfast menu is very good and still maintained the good quality.

I would certainly go to this hotel again but want to see the changes in my next visit and hope they should keep prices reasonable.

  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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61 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Any
English first
NY
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed December 16, 2012

The hotel needs some serious upgrading as the rooms were pretty old and gloomy. The lobby is small but nice and the hotel itself feels safe since they do have security outside 24 hrs checking everyone that's coming into the hotel. Breakfast was basic but decent...omelettes made to order and a variety of fruit, small pastries, bread, tea, coffee, and juice. The breakfast is served in the outdoor restaurant which was a nice area. Aside from having breakfast, we did eat at the restaurant one night for dinner and though the indoor restaurant needs a facelift as well, the food was good. The staff (bellboys and hotel driver) were very nice and helpful but the girls at the front desk were not very helpful. One evening we asked for a recommendation to a good restaurant and though I understand it's her job, but the only place she recommended was the hotel restaurant and she claimed to have no knowledge of any other restaurants. We also asked for directions/shopping suggestions and the girls were not very helpful with that either so ask the guys any questions you may have instead of the girls.

  • Stayed August 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lahore
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 8, 2012

I got the experience of stay in this hotel from September 29 - October 3, 2012. It is a good hotel of medium prices range located in Westland - having good rooms with nice open garden loung. The location is ideal near to best shopping malls and cafes. The food was good. The only problem in this hotel was found does not serve alcohlic drinks due to their own reasons. I recommend this for long business stays.

Room Tip: all rooms are equally good - but preference should be given to the other side of the road
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai (Madras), India
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed June 9, 2012

I stayed at this hotel for 3 nights in March. I got a room that was not facing the road and which unfortunately was above their kitchen. It was most noisy and kept me up till late. The air-conditioning would not work and after battling with the reception staff managed to move for the last night to a room opposite to the my room which was quieter. Would recommend the road facing rooms. Laundry service is poor with the hotel taking 2 days to return your items unless you pay double charges.

The rooms are reasonably sized with with decent internet access but through cable so if you use a device than uses only wireless you need to go to the lobby. There is a small gym with a treadmill and some weights. The rooms were clean with limited fittings.

The food is good and the complementary breakfast does cater to South Indian tastes if one is into that kind of food but the service could be better However they do not have a bar. On the whole for the price one pays it could be considered as a possible option.

Room Tip: Take a road facing Westlands Road.
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  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, Abu Dhabi, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 22, 2012

Just returned from a trip to Kenya, we stayed one night in this hotel. From outward appearances, it's a nice, mid-range hotel. But once it gets to be evening, the hotel is filled with bugs. We have symptoms of bed bugs and are now terrified to having brought them back in our luggage. Additionally, the bathroom and linens were very obviously not clean. I would never, ever, stay at this hotel again.

  • Stayed March 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed January 23, 2012

Pride Inn Hotel Westands road is a so-so hotel with average service.The hotel is located in Westlands which has a number of shopping malls a short taxi ride away. The Indian food in the hotel restaurant was very good. Although the rooms are spacious and clean it gets very noisy in the corridor as sound really carries. This was especially noticeable at night. The hotel reception staff seemed to be disinterested and took a long time to deal with requests, however the restaurant staff were very attentive and friendly.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 11, 2012

The best thing I like about this hotel is its location. Its conveniently located from the city center and still on isolated and quiet road. Very close to two shopping malls - Westgate & Sarit Center and so you can hang around in any of these places.
The rooms are spacious, clean and with modern amenities like LCD tv, digital safe etc.
I stayed here second time and service was gone down this time but still nothing to complain about it.
The restaurant is very good and offers authentic cuisine and so very convenient for Indian travelers.
I am sure I am going to stay in the same hotel during my next visit.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about PrideInn Hotel Westlands

Address: Westlands Road | PO Box 66969, Nairobi, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #36 of 100 hotels in Nairobi
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
The Luxurious 3 star PRIDEINN HOTELS & Conferencing is a perfect answer for those who want a clean comfortable and quite stay within the heart of westlands Nairobi. PRIDEINN has all the features of a modern city hotel with its unique location you are guaranteed to achieve maximum comfort. ... more   less 
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