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“Prideinn hotel and conferencing Raphta Road is a Norman Bates Motel!!!” 1 of 5 stars
Review of PrideInn Hotel Westlands

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PrideInn Hotel Westlands
Westlands Road | PO Box 66969, Nairobi, Kenya   |  
Hotel amenities
Ranked #38 of 111 Hotels in Nairobi
Johannesburg, South Africa
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
“Prideinn hotel and conferencing Raphta Road is a Norman Bates Motel!!!”
1 of 5 stars Reviewed August 24, 2011

This dingy little motel is not the PrideInn we thought we were being booked into....rather it was a 'sister' hotel of theirs. Our flight back from Malindi was delayed and we checked into the hotel (and I use that word loosely) quite late - other than taking copies of our passport the night manager was rather rude to us. We were shown to our room which was unspeakably shabby - I can safely say the furniture was purchased in the 70's. The room itself was clean, however the bed which was rock hard (and I mean ROCK HARD) had only a sheet with a hole over it to cover the mattress, two pillows and a dodgy blanket. We were originally only supplied with one towel and fortunately the night porter who was hanging around our room looking for a tip got us another one - I'd rather not get into just how bad the bathroom was. We would have left but it was after midnight and we had to be at the airport by 05h00 the next morning. On check out, the early breakfast we had arranged - and had to pay for was no where to be seen, we were also charged a $150 instead of the $117 that they had told us in an early email - again we were fortunate enough to have another "charming" duty manager. STAY AWAY from the place - there are much better places to stay in Nairobi and we will NOT be returning!

  • Stayed August 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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68 reviews from our community

Traveler rating
    33
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    7
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Any
English first
Cape Town Central, South Africa
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 12, 2011

We were pleasantly surprised at this hotel, which has less stars than some of the other hotels we were looking to book into, but were all full. The staff were very attentative, the food excelent (especially if you like Indian cooking), the wi-fi free, TV channels in room OK. The bedroom was clean and comfortable, with safe, tea/coffee, bottled water, internet by cable (free), desk, and a comfortable bed. Bathroom is basic, but with all facilities needed. They supply airport transfers on request. I will book there again.

Room Tip: Ask for rooms on second floor if possible.
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  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
belfast
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 22, 2011

the bad points
- no apparent lift
- breakfast basic and cold
- phone only take incoming calls (in the whole hotel even reception!)
- stone floors that are very noisy
- lots of hotel water but poor thermostats
-bizarrely my sink plug vanished after 1 day
- mobile reception is poor

good
- indian restaurant downstairs was excellent
- good wireless in restaurant
- internet in room
- feee internet

  • Stayed July 2011, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about PrideInn Hotel Westlands

Address: Westlands Road | PO Box 66969, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #38 of 111 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Number of rooms: 28
Official Description (provided by the hotel):
The Luxurious 3 star PRIDEINN HOTELS & Conferencing is a perfect answer for those who want a clean comfortable and quite stay within the heart of westlands Nairobi. PRIDEINN has all the features of a modern city hotel with its unique location you are guaranteed to achieve maximum comfort. ... more   less 
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