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“Adequate, not great” 3 of 5 stars
Review of PrideInn Hotel Raphta Suites

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PrideInn Hotel Raphta Suites
3.0 of 5 Hotel   |   Raphta Road | Westlands, Nairobi 38343, Kenya   |  
Hotel amenities
Ranked #61 of 122 Hotels in Nairobi
Wellington, New Zealand
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Adequate, not great”
3 of 5 stars Reviewed January 24, 2015

The rooms are not air conditioned, but have fans. The roof fans work quite well, but some only have a plug in fan which don't. The water wasn't always warm also.

The food is quite good, but many menu items were not available.

Staff are helpful and service good.

Doubt I'd stay there again. It was cheap, but suspect for a similar price can get more comfortable rooms and facilities.

  • Stayed January 2015, traveled with friends
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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146 reviews from our community

Traveler rating
    113
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    9
    7
    2
See reviews for
12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Atlanta, Georgia
Top Contributor
181 reviews 181 reviews
53 hotel reviews
Reviews in 90 cities Reviews in 90 cities
170 helpful votes 170 helpful votes
2 of 5 stars Reviewed January 1, 2015

The photos on their website are renovated rooms. We arrived, after making a reservation six months prior, and they were surprised by our arrival. We ended up in an old room with a bare florescent light bulb fixture on the ceiling, peeling paint and exposed plumbing pipes. Breakfast was okay, but overall, it was not what we expected.

Room Tip: Ask for a renovated room.
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  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
5 of 5 stars Reviewed November 20, 2014

people are the essential backbone to any service industry, the receptionists are easy on the tongue. they are quick to make you feel at home and welcome. they even remembered my name. being the second time returning,

Room Tip: Ask for Carol and Joyce. the receptionists.
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  • Stayed November 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugen T, General Manager at PrideInn Hotel Raphta Suites, responded to this review, November 24, 2014
Dear Hiram,

Thank you very much for sharing your great experience at PrideInn Hotel Raphta. It’s great that you selected PrideInn Hotel and I am glad to read that you were warmly welcomed and they remembered your name. I have personally passed your feedback to the receptionists who are evidently doing a good job.Our friendly and helpful staff strive to provide warm, welcoming, high standard service always, and making your stay with us great. Thank you for your recommendation and we appreciate each word. We definitely look forward to hosting you again.

Yours sincerely,
John Gitau
General Manager Pride Inn Raphta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
5 of 5 stars Reviewed November 19, 2014

Visited PrideInn Raphta last month, must say that it is definitely a very good hotel especially considering the price. Service was excellent and very friendly staff. A very quiet environment and overall a good stay...

Room Tip: Ask for the New Rooms
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  • Stayed October 2014, traveled solo
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugen T, General Manager at PrideInn Hotel Raphta Suites, responded to this review, November 24, 2014
Dear GlorySafaris,

Thank you very much for sharing your great experience at PrideInn Hotel Raphta. It’s great that you selected PrideInn Hotel and I am glad to read that the service was excellent. I’m also excited to note that the staff were friendly and it is something we are very keen on as a hotel. Thank you for your recommendation and we appreciate each word. We definitely look forward to hosting you again.

Yours sincerely,
John Gitau
General Manager Pride Inn Raphta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waco, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed November 18, 2014

We stayed just one night as we transferred out the next morning so we didnt want to spend too much. The hotel is affordable though small and frankly was not very clean for us. Upon returning to Nairobi we did choose another hotel.

  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugen T, General Manager at PrideInn Hotel Raphta Suites, responded to this review, November 24, 2014
Dear Daniel,

Thank you very much for sharing your great experience at PrideInn Hotel Raphta. We do appreciate your feedback. PrideInn Hotel Raphta is wholly committed to serve our guests exceptionally and ensure their experience with us is exceeding. I am sad to hear you found the hotel not clean. We have very stringent rules on service provision and the issue you have raised on cleanliness definitely not in line with our brand standards. We have looked into all the areas of the hotel to ensure we don't get such a feedback again in future.I do hope you will give us a chance to host you once again.

Yours sincerely,
John Gitau
General Manager (Pride Inn Raphta)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 27, 2014

We enjoyed our stay at Raphta Rd Pride Inn so much we booked in again before we flew out. The staff were great and the hotel is close to main roads but surpisingly quiet. The food was great too! Conveniently close to the Sarit Centre for us to get necessities before heading off on our trip around Kenya. Happily recommend to anyone wanting reasonably priced, comfortable accomodation.

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugen T, General Manager at PrideInn Hotel Raphta Suites, responded to this review, November 24, 2014
Dear Honeydew,

Thank you very much for sharing your great experience at PrideInn Hotel Raphta. It’s great that you selected PrideInn Hotel and I am glad to read that you found our food and staff to be great. As you have mentioned we pride ourselves with the quite environment and its perfect for someone who wants get away from the noisy town environment.Thank you for your recommendation and we appreciate each word. We definitely look forward to hosting you again.

Yours sincerely,
John Gitau
General Manager Pride Inn Raphta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 27, 2014

We booked a room based on the photos and information on prideinn's website and was very disappointed. When we arrived they had lost our booking and place us in a very big and worn down room. That we could have lived with but they had also closed the pool and the bar. The restaurant had a big menu but very little was available. The two stars they get is for the staff. They were very serviceminded and helpfull. The manager was able to get us a room the next day at another branch of prideinn that had everything we needed. So thanks to an amazing staff we had a good stay at Prideinn Lantana.

  • Stayed October 2014, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugen T, General Manager at PrideInn Hotel Raphta Suites, responded to this review, November 24, 2014
Dear Malene,

Thank you very much for sharing your great experience at PrideInn Hotel Raphta. We do appreciate your feedback. PrideInn Hotel Raphta is wholly committed to serve our guests exceptionally and ensure their experience with us is exceeding. I am sad to hear about your experience. I understand there was a mix up in regards to your booking leading to not having the specific room you had booked available. Indeed, we encourage our guests to give us feedback so that we’re able to take up immediate corrective action and i was the one you talked to and i was able to secure a room in our other branch immediately. The swimming pool was out of order as there some parts we had to import. Please accept my sincere apologies as this should not have happened. I have passed the appreciation to my staff for being service oriented and and also our sister hotel Lantana for the good job they did.

Yours sincerely,
John Gitau
General Manager Pride Inn Raphta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PrideInn Hotel Raphta Suites

Address: Raphta Road | Westlands, Nairobi 38343, Kenya
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #61 of 122 Hotels in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:3 star — PrideInn Hotel Raphta Suites 3*
Number of rooms: 30
Official Description (provided by the hotel):
Prideinn Hotel offers a luxurious haven where business and pleasure seamlessly blend. Located along Raphta road within the heart of WestlandsEasy access to the Central Business District, Westlands Business Area, International organization, Financial Institutions and other offices. ... more   less 
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