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“EXCEPTIONAL AND AMAZING” 5 of 5 stars
Review of PrideInn Hotel Raphta Suites

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PrideInn Hotel Raphta Suites
3.0 of 5 Hotel   |   Raphta Road | Westlands, Nairobi 38343, Kenya (Nairobi Central Business District)   |  
Hotel amenities
Ranked #11 of 106 Hotels in Nairobi
Washington DC, District of Columbia
1 review
“EXCEPTIONAL AND AMAZING”
5 of 5 stars Reviewed 2 days ago NEW

PrideInn Raphta is a boutique hotel that offers comfort, refinement and a unique character that will make your stay here unforgettable. It is a place to rest and relax, to indulge in fine food and drink, and enjoy the fabled warmth of PrideInn touch.

A splendid experience I had, enjoying every bit and byte of my stay! Perfect for families and business. Isolated from the population, a very serene and beautiful hotel to choose for.

It was so tranquil and wonderful place in the mornings I could hear the animal and birds sounds and hang around some monkeys that often came around. I felt I was in the wild. The food was absolutely wonderful both breakfast and dinner for vegetarians as well for meat lovers.

The hotel has wonderful reception and restaurant staff with smiling faces and you get the treatment as of their family member. At the same time the guest rooms have a high speed wifi and a back up power supply guaranteeing you the best at all times.

Restaurant ambiance is one of its kind with fresh live rose flowers with smooth back ground music.

Please book your stay well in advance!

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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146 reviews from our community

Traveler rating
    115
    15
    8
    6
    2
See reviews for
13
30
22
55
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Nairobi, Kenya
1 review
5 of 5 stars Reviewed 1 week ago

people are the essential backbone to any service industry, the receptionists are easy on the tongue. they are quick to make you feel at home and welcome. they even remembered my name. being the second time returning,

Room Tip: Ask for Carol and Joyce. the receptionists.
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  • Stayed November 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugen T, General Manager at PrideInn Hotel Raphta Suites, responded to this review, 3 days ago
Dear Hiram,

Thank you very much for sharing your great experience at PrideInn Hotel Raphta. It’s great that you selected PrideInn Hotel and I am glad to read that you were warmly welcomed and they remembered your name. I have personally passed your feedback to the receptionists who are evidently doing a good job.Our friendly and helpful staff strive to provide warm, welcoming, high standard service always, and making your stay with us great. Thank you for your recommendation and we appreciate each word. We definitely look forward to hosting you again.

Yours sincerely,
John Gitau
General Manager Pride Inn Raphta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
5 of 5 stars Reviewed 1 week ago

Visited PrideInn Raphta last month, must say that it is definitely a very good hotel especially considering the price. Service was excellent and very friendly staff. A very quiet environment and overall a good stay...

Room Tip: Ask for the New Rooms
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  • Stayed October 2014, traveled solo
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugen T, General Manager at PrideInn Hotel Raphta Suites, responded to this review, 3 days ago
Dear GlorySafaris,

Thank you very much for sharing your great experience at PrideInn Hotel Raphta. It’s great that you selected PrideInn Hotel and I am glad to read that the service was excellent. I’m also excited to note that the staff were friendly and it is something we are very keen on as a hotel. Thank you for your recommendation and we appreciate each word. We definitely look forward to hosting you again.

Yours sincerely,
John Gitau
General Manager Pride Inn Raphta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waco, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 1 week ago

We stayed just one night as we transferred out the next morning so we didnt want to spend too much. The hotel is affordable though small and frankly was not very clean for us. Upon returning to Nairobi we did choose another hotel.

  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugen T, General Manager at PrideInn Hotel Raphta Suites, responded to this review, 3 days ago
Dear Daniel,

Thank you very much for sharing your great experience at PrideInn Hotel Raphta. We do appreciate your feedback. PrideInn Hotel Raphta is wholly committed to serve our guests exceptionally and ensure their experience with us is exceeding. I am sad to hear you found the hotel not clean. We have very stringent rules on service provision and the issue you have raised on cleanliness definitely not in line with our brand standards. We have looked into all the areas of the hotel to ensure we don't get such a feedback again in future.I do hope you will give us a chance to host you once again.

Yours sincerely,
John Gitau
General Manager (Pride Inn Raphta)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We enjoyed our stay at Raphta Rd Pride Inn so much we booked in again before we flew out. The staff were great and the hotel is close to main roads but surpisingly quiet. The food was great too! Conveniently close to the Sarit Centre for us to get necessities before heading off on our trip around Kenya. Happily recommend to anyone wanting reasonably priced, comfortable accomodation.

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugen T, General Manager at PrideInn Hotel Raphta Suites, responded to this review, 3 days ago
Dear Honeydew,

Thank you very much for sharing your great experience at PrideInn Hotel Raphta. It’s great that you selected PrideInn Hotel and I am glad to read that you found our food and staff to be great. As you have mentioned we pride ourselves with the quite environment and its perfect for someone who wants get away from the noisy town environment.Thank you for your recommendation and we appreciate each word. We definitely look forward to hosting you again.

Yours sincerely,
John Gitau
General Manager Pride Inn Raphta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We booked a room based on the photos and information on prideinn's website and was very disappointed. When we arrived they had lost our booking and place us in a very big and worn down room. That we could have lived with but they had also closed the pool and the bar. The restaurant had a big menu but very little was available. The two stars they get is for the staff. They were very serviceminded and helpfull. The manager was able to get us a room the next day at another branch of prideinn that had everything we needed. So thanks to an amazing staff we had a good stay at Prideinn Lantana.

  • Stayed October 2014, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugen T, General Manager at PrideInn Hotel Raphta Suites, responded to this review, 3 days ago
Dear Malene,

Thank you very much for sharing your great experience at PrideInn Hotel Raphta. We do appreciate your feedback. PrideInn Hotel Raphta is wholly committed to serve our guests exceptionally and ensure their experience with us is exceeding. I am sad to hear about your experience. I understand there was a mix up in regards to your booking leading to not having the specific room you had booked available. Indeed, we encourage our guests to give us feedback so that we’re able to take up immediate corrective action and i was the one you talked to and i was able to secure a room in our other branch immediately. The swimming pool was out of order as there some parts we had to import. Please accept my sincere apologies as this should not have happened. I have passed the appreciation to my staff for being service oriented and and also our sister hotel Lantana for the good job they did.

Yours sincerely,
John Gitau
General Manager Pride Inn Raphta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austria
1 review
5 of 5 stars Reviewed October 22, 2014

We stayed at PrideInn in September and we had a lovely stay. We sampled their buffet dinner which i understand was reserved for a group staying in the hotel. A staff by the name Nancy ushered us in and allowed us to have buffet. Also one of the manager was kind enough to help us get our luggage from the airport after 2 days. We had a nice stay but you need to upgrade some of your rooms as my sister had a couple of issues with her room which was old. Great food and personnel.

Room Tip: New standard rooms
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  • Stayed September 2014, traveled with family
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugen T, General Manager at PrideInn Hotel Raphta Suites, responded to this review, 3 days ago
Dear Kingston,

Thank you very much for sharing your great experience at PrideInn Hotel Raphta. It’s great that you selected PrideInn Hotel and I am glad to read that you had a lovely stay. I’m also excited to note that you found our staff very friendly. I have personally passed your appreciation to Nancy.We have noted the issue you have mentioned of some of our rooms and we have already taken that into consideration and i can assure you work in already in progress to upgrade the few rooms in the old wing. We will keep up the good job as you have mentioned for the food and personnel. Thank you for your recommendation and we appreciate each word. We definitely look forward to hosting you again.

Yours sincerely,
John Gitau
General Manager Pride Inn Raphta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PrideInn Hotel Raphta Suites

Address: Raphta Road | Westlands, Nairobi 38343, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #11 of 106 Hotels in Nairobi
Price Range (Based on Average Rates): $
Hotel Class:3 star — PrideInn Hotel Raphta Suites 3*
Number of rooms: 30
Official Description (provided by the hotel):
Prideinn Hotel offers a luxurious haven where business and pleasure seamlessly blend. Located along Raphta road within the heart of WestlandsEasy access to the Central Business District, Westlands Business Area, International organization, Financial Institutions and other offices. ... more   less 
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