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“A small and delightful place” 5 of 5 stars
Review of PrideInn Hotel Raphta Suites

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PrideInn Hotel Raphta Suites
3.0 of 5 Hotel   |   Raphta Road | Westlands, Nairobi 38343, Kenya (Nairobi Central Business District)   |  
Hotel amenities
Ranked #2 of 96 hotels in Nairobi
Denton, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“A small and delightful place”
5 of 5 stars Reviewed March 1, 2014

It is out of the way, in a residential area of Westland, a toney area of Nairobi. I spent three nights there on a business trip, getting a killer good rate via tripadvisor and being interested by the ranking.

Good restaurant, great staff (to a person), comfortable room, strong wi-fi, and a pool (which I did not use). Quiet location, so great sleeping. Refrig in room.

There are limitations. Shower (a good one) but no bathtub. Limited TV channels. No AC or screens on windows, but they did immediately provide me a nice fan when requested. But I was out on business during the day, and there only at night, so I was very comfortable. And no booze there, but you are not far, by taxi, from excellent shopping, so no worries.

For a bit, my passport was lost, and I was looking at the prospect of having to stay three extra nights, until the US embassy opened again. But that did not seem so bad, given this place. And by the way, the staff all put on their thinking caps to help me figure out where it was lost.

On balance, I can't now imagine staying anywhere else in Nairobi.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, General Manager at PrideInn Hotel Raphta Suites, responded to this review, March 3, 2014
Dear, Mr. MarcCutright, Thanks you so much for a wonderful review, we are delighted to learn that you actually had a good moment in our facility and staff treated you right. We thank you so much for choosing us and making us your first choice in Nairobi. Good luck with the Passport. We are sure to see you soon. Lawrence Kinyua, General Manager
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Write a Review

127 people have reviewed this hotel

Traveler rating
    100
    15
    6
    5
    1
See reviews for
10
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51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Mombasa, Kenya
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 1, 2014

I was recommended to stay at this hotel by a friend who visits Nairobi regularly booking through Agoda.com. The hotel is excellent for a quite comfortable stay. It has blended with nature so well; tall trees and well maintained lawns. Rooms are clean and well-spaced. The hotel is far outside of down town Nairobi, but close enough to Westlands shopping centre. The food was very good and restaurant service remarkable. If you want a lower priced hotel that you will feel at home, this would be a great one to consider.

Room Tip: Studio rooms are so cool in front of the parking
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  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, General Manager at PrideInn Hotel Raphta Suites, responded to this review, March 3, 2014
Thank you for your nice review. We are happy to learn that you found value in our services and location set up. We do hope to host you again soon. Lawrence Kinyua, General Manager
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New Orleans, Louisiana
1 review
5 of 5 stars Reviewed February 28, 2014

Hotel is far from airport but once I reached there it was a good experience. The location of the hotel is away from the Westlands Centre but not very far from the shopping malls. It gives the feel of a home-stay with all the facilities and privacy. The front desk staff is friendly and always ready to assist. Restaurant staff were so nice to us especially Evelyn and the menu was fabulous. Generally, a very wonderful experience.

Room Tip: We had a studio room facing the front lawns, by all means book one
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, General Manager at PrideInn Hotel Raphta Suites, responded to this review, March 3, 2014
Dear Monica, Thank you so much for your wonderful review about our services. We are delighted to read such a wonderful feedback and we do hope to see you soon. Lawrence Kinyua, General Manager
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Kampala, Uganda
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 24, 2014

i ve just been to Nairobi en I happen to stay at PrideInn Hotel Raphta Suites and I was happy for the cleanliness of the place coz very maverous.
please keep up the spirit en I liked your sumbies ( samosa).
thanx to Lawrence kinyua for the hospitality, keep up that spirit.
Guys, always contact Lawrence if you ar visiting Nairobi for hospitality, he will give you the perfect service at PrideInn Hotel Raphta Suites

Room Tip: Never miss their breakfast coz its real great
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Larrykinn2002, General Manager at PrideInn Hotel Raphta Suites, responded to this review, February 25, 2014
Dear Abel, Thank you for your review and Kind words. Am glad you enjoyed your stay and found our Samosa delicious. I will be sending you the recipe soon. We hope to host you Again soon. Lawrence Kinyua, General Manager
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Johannesburg, South Africa
2 reviews
5 of 5 stars Reviewed February 23, 2014

I and my partner stayed here for 2 nights after completing 3 day business trip in Nayuki. The hotel is beautiful, the rooms are very old but still very comfortable, restaurant service was reasonably good and the receptionists were excellent. we enjoyed the food and the breakfast was great! Most of all, Ezekiel the security manager was extremely good to us, very helpful and polite. Surely a nice place to stay in Nairobi.

Room Tip: The rooms in front are renovated and very cosy unlike the spacious ones facing the pool
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, General Manager at PrideInn Hotel Raphta Suites, responded to this review, February 24, 2014
Dear Clive, We are honored to read such a review on Trip Advisor. Thank you very much. It is our hope that you will be coming back soon. I will definitely pass your regards to Ezekiel. Lawrence Kinyua, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buisson, France
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 19, 2014

The location is quite and sounded safe, the room style is very indigenous, reception very basic and nothing is too much here. The food was all fine and the restaurant service was fantastic. All the staff we encountered had a wonderful smile. We did not like the room we were allocated very much as it was a little bit close to the parking lot and we were promised to get another bigger room the following day. The promise was fulfilled and we were even upgraded to a one bedroom apartment - a bit modern and spacious. Indeed we enjoyed staying here.

Room Tip: The front view rooms are well furnished and the nearside rooms are spacious but aging
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, General Manager at PrideInn Hotel Raphta Suites, responded to this review, February 24, 2014
We are glad to learn that you enjoyed your stay and for letting us know of your experience through TripAdvisor. Thank you very much and we do hope we remain your number 1 choice in Nairobi. Lawrence Kinyua, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Nigeria
2 reviews
5 of 5 stars Reviewed February 19, 2014

Booked by our company, we were here for 4 days and we were pleasantly surprised. At first we had issues with the hotel especially one of our colleague room, shower had been dripping the whole night, towel in the room and slippers. In the morning there was no transport arrangement for us (This actually it was our company administrator error not the hotel because the hotel had no information about our transfers from our office). We were surprise to meet the manager who said every issue we raised, he was to take it personally and indeed he did. He drops us to the office using is personal car and made a personal promise to ensure all was smooth. And to his word, everything else was excellent. I got a very sweet room and my colleagues were also upgraded to superior rooms nicely appointed with slippers, plenty of water, tea kettle, etc.
We thought the receptionist would be mad with us for reporting the issues, but we were amazed this made them even more concern about everything else around us. Thanks a lot for the éclairs, we appreciated. All the staff basically went out of their way to help with issues we had and make our stay pleasant, our note, one waiter in the restaurant, very tall light, and dull was slightly looking misplaced compared to others, quite disinterested and visibly rude. Generally excellent services and good people.

Room Tip: Superior rooms are much better than the one, two and three bedrooms
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, General Manager at PrideInn Hotel Raphta Suites, responded to this review, February 24, 2014
Dear Justine, Am humbled. Thank you so much for your understanding, we do regret the initial encounter, it was abit unfortunate but we are glad you accepted our apology. We are so delighted to read such a review from you. Kindly visit us next time you are in Nairobi. Lawrence Kinyua, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about PrideInn Hotel Raphta Suites

Address: Raphta Road | Westlands, Nairobi 38343, Kenya
Location: Kenya > Nairobi > Nairobi Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 96 hotels in Nairobi
Price Range (Based on Average Rates): $
Hotel Class:3 star — PrideInn Hotel Raphta Suites 3*
Official Description (provided by the hotel):
Prideinn Hotel offers a luxurious haven where business and pleasure seamlessly blend. Located along Raphta road within the heart of WestlandsEasy access to the Central Business District, Westlands Business Area, International organization, Financial Institutions and other offices. ... more   less 
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