Booked by our company, we were here for 4 days and we were pleasantly surprised. At first we had issues with the hotel especially one of our colleague room, shower had been dripping the whole night, towel in the room and slippers. In the morning there was no transport arrangement for us (This actually it was our company administrator error not the hotel because the hotel had no information about our transfers from our office). We were surprise to meet the manager who said every issue we raised, he was to take it personally and indeed he did. He drops us to the office using is personal car and made a personal promise to ensure all was smooth. And to his word, everything else was excellent. I got a very sweet room and my colleagues were also upgraded to superior rooms nicely appointed with slippers, plenty of water, tea kettle, etc.
We thought the receptionist would be mad with us for reporting the issues, but we were amazed this made them even more concern about everything else around us. Thanks a lot for the éclairs, we appreciated. All the staff basically went out of their way to help with issues we had and make our stay pleasant, our note, one waiter in the restaurant, very tall light, and dull was slightly looking misplaced compared to others, quite disinterested and visibly rude. Generally excellent services and good people.
- Official Description (provided by the hotel):
- Prideinn Hotel offers a luxurious haven where business and pleasure seamlessly blend. Located along Raphta road within the heart of WestlandsEasy access to the Central Business District, Westlands Business Area, International organization, Financial Institutions and other offices. ... more less
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