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“Marvellous” 5 of 5 stars
Review of PrideInn Hotel Raphta Road

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PrideInn Hotel Raphta Road
3.0 of 5 Hotel   |   Raphta Road | Westlands, Nairobi 00200, Kenya   |  
Hotel amenities
Ranked #42 of 129 Hotels in Nairobi
Miami Springs, Florida
1 review
“Marvellous”
5 of 5 stars Reviewed January 24, 2014

We were a group of 4 friends traveling together to Kenya most of us for the first time and we had booked on line at Pride Inn Raphta suites. The place is really magic and the services are amazing. The receptionist, bell boys and restaurant staff were all wonderful. Our biggest hugs goes to Security chief , Mr Ezekiel for taking us for a casual walk around the rich suburb and to the ABC Mall just a few 100 meters away. This was very special to us. Thank to all the staff. You will be always our choice.

Room Tip: Rooms in front are better than the ones facing the swimming pool
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, General Manager at PrideInn Hotel Raphta Road, responded to this review, February 11, 2014
Dear Mr. Nathan, We really appreciate your kind words. We are pleased to learn that you valued the little things we do for our clients. Kindly stay with us next time you visit Nairobi. Lawrence Kinyua, General Manager
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150 reviews from our community

Traveler rating
    117
    15
    9
    7
    2
See reviews for
14
32
22
55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Rimini, Italy
1 review
5 of 5 stars Reviewed January 21, 2014

Very basic but exeptionally set in the deep end of Raphta Road in lavish Westlands shopping centre. It is close enough to the shopping mails and main road. Ideal for those who love eveving walks like me. I stayed here over the December holidays on my in-laws invitation. I liked the combination of suite concept but this hotel will need a make over though all the facilities were functional, at least in my apartment. A lot has changed in the hospitality industry since the 90s. The nearer the room to the reception the better it is in terms of room quality.

Room Tip: Go for a studio room, very well set room 101 and 102
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, General Manager at PrideInn Hotel Raphta Road, responded to this review, February 11, 2014
Dear Jamlick, Thank you for appreciating PrideInn Raphta Suites. We are delighted to know you were treated well by the staff. We are in the process of giving the place a new face. Soon all will be better that it was and it is. Lawrence Kinyua, General Manager
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New Orleans, Louisiana
1 review
5 of 5 stars Reviewed January 21, 2014

Excellent location, cool and peaceful place under the tall tress around. Very appealing though
the kinds of furnishings in the room, you feel a little bit classical, No modern feel. The menu had variety, the food tasted so nice and the service was excellent. It's also located fairly near the shopping mall.

Room Tip: Get the Front line rooms facing the entrance. They are New
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, General Manager at PrideInn Hotel Raphta Road, responded to this review, February 11, 2014
Dear Mr. Ezekiel, Thank you for taking time to review our services. We value our gust opinions and we are delighted to learn of your concerns. We have already embarked on fresh furnishing of the rooms and I am sure with your next visit, you will experience a classic feel blended with modern approach. Lawrence Kinyua, General Manager
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New Orleans, Louisiana
1 review
5 of 5 stars Reviewed January 21, 2014

This is not among the best suites/hotel in Nairobi in terms of structures, but in rates and value for money, set up and service; I would vote Raphta Suites number one. I have stayed in a couple of hotels in hotels in Nairobi and I just found a home away from home.
The receptionists are very professional, dressed in Red and very fast as well, the rooms are exceptionally clean, comfortable and the all the apparatus seemed to work just fine. They have Satellite TV, fridge, cooker, microwave, glasses, cutlery glasses etc. it is just fabulous. Very clean classic bathroom with a full pressure shower.
We did not try room service but the restaurant service was remarkable with flavored hand towels and crispy arrow roots bowl. There is also very strong Wi-Fi. We found the staff calm and genuine to be trusted. The bad part…. we spent a lot here for the 3 days we were there. Very nice place and people.

Room Tip: The apartments are very well serviced and equipped.
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, General Manager at PrideInn Hotel Raphta Road, responded to this review, February 11, 2014
Dear Jade, Thank you so much for your TripAdvisor review. It is encouraging to know of your views and suggestions. We are glad your stay was pleasant and you found a home away from home. Lawrence Kinyua, General Manager
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Marsabit National Reserve, Kenya
1 review
5 of 5 stars Reviewed January 20, 2014

Believe in reviews sometimes. However classic it may look from outside, Prideinn has all priorities set right - attention to detail and customer concern. This was my first time to stay at Raphta Suites Nairobi traveling on USAD function, I Stayed for two days and I can say without doubt that I was not disappointed by this team, it was an all-round pleasant experience.

The place is truly value for money the rooms are large enough with adequate natural ventilation, the open restaurant is well set, either in the morning or afternoon, you can have the sunshine. From different angle. The menu has adequate choices and the chef is excellent. I enjoyed the salad bar so much.

Room Tip: Take a studio room, spacious, euiped and affordable, it's a deal
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, General Manager at PrideInn Hotel Raphta Road, responded to this review, February 11, 2014
Dear Josphat, Thank you for your review, We do appreciate your time and kind words. We are delighted as well to note that your stay was good and you were impressed by our services. Lawrence Kinyua, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed January 18, 2014

Situated in heart of Westlands and only a short walk from many attractions. As mentioned by other reviewers it is really a good and I mean a good place. We arrived late afternoon without a booking and had no problem securing a room. We requested the cab driver to take us to a nice quiet and safe place of his choice and He took us to Prideinn Raphta.
The hotel is showing its age, but I believe still offer excellent value compared to other hotels nearby. The rooms are basic but with over 24 TV international channels. The bathroom was very clean with super-hot water. More to that, WI-FI, swimming and breakfast all are free!

The staff were excellent, the manager offered late check-out free. The hotel is very much customer focused than money centered, unlike most of the places. All in all a good experience!

Room Tip: Studio rooms are well equipped facilitated.
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, General Manager at PrideInn Hotel Raphta Road, responded to this review, February 11, 2014
Dear Justine, We do acknowledge your review. It is impressive and encourage to learn that you were happy with us and we look forward to hosting you again. We have started working on few issues as you had raised to ensure all is perfect next time. Lawrence Kinyua, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Nigeria
1 review
5 of 5 stars Reviewed January 17, 2014

We stayed at PrideInn Raphta for 10 days consulting with Standard chartered Bank group and we enjoyed the whole period. It is not that luxurious but there is something special about this place. The staff was so lovely and did everything to make our stay as good as they did. Housekeeping was excellent and restaurant service during dinner and breakfast was amazing. I am always particular with the towels and bed sheets, at Prideinn, I didn’t have to worry, Janet did an excellent job!

Room Tip: Take a one bedroom or two bedroom apartment, spacious with large sitting room
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, General Manager at PrideInn Hotel Raphta Road, responded to this review, February 11, 2014
Dear Ankohu, Thanks so much for your beautiful words about our services and staff. We are happy that you actually enjoyed your stay. You are very much welcome again and again. Lawrence Kinyua, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PrideInn Hotel Raphta Road

Address: Raphta Road | Westlands, Nairobi 00200, Kenya
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #42 of 129 Hotels in Nairobi
Price Range (Based on Average Rates): $
Hotel Class:3 star — PrideInn Hotel Raphta Road 3*
Number of rooms: 30
Official Description (provided by the hotel):
Prideinn Hotel offers a luxurious haven where business and pleasure seamlessly blend. Located along Raphta road within the heart of WestlandsEasy access to the Central Business District, Westlands Business Area, International organization, Financial Institutions and other offices. ... more   less 
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