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“Old is gold” 5 of 5 stars
Review of PrideInn Hotel Raphta Suites

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PrideInn Hotel Raphta Suites
3.0 of 5 Hotel   |   Raphta Road | Westlands, Nairobi 38343, Kenya   |  
Hotel amenities
Ranked #33 of 111 Hotels in Nairobi
New Orleans, Louisiana
1 review
“Old is gold”
5 of 5 stars Reviewed January 21, 2014

Excellent location, cool and peaceful place under the tall tress around. Very appealing though
the kinds of furnishings in the room, you feel a little bit classical, No modern feel. The menu had variety, the food tasted so nice and the service was excellent. It's also located fairly near the shopping mall.

Room Tip: Get the Front line rooms facing the entrance. They are New
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, General Manager at PrideInn Hotel Raphta Suites, responded to this review, February 11, 2014
Dear Mr. Ezekiel, Thank you for taking time to review our services. We value our gust opinions and we are delighted to learn of your concerns. We have already embarked on fresh furnishing of the rooms and I am sure with your next visit, you will experience a classic feel blended with modern approach. Lawrence Kinyua, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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144 reviews from our community

Traveler rating
    113
    15
    8
    6
    2
See reviews for
12
30
22
54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • Italian first
  • Any
English first
New Orleans, Louisiana
1 review
5 of 5 stars Reviewed January 21, 2014

This is not among the best suites/hotel in Nairobi in terms of structures, but in rates and value for money, set up and service; I would vote Raphta Suites number one. I have stayed in a couple of hotels in hotels in Nairobi and I just found a home away from home.
The receptionists are very professional, dressed in Red and very fast as well, the rooms are exceptionally clean, comfortable and the all the apparatus seemed to work just fine. They have Satellite TV, fridge, cooker, microwave, glasses, cutlery glasses etc. it is just fabulous. Very clean classic bathroom with a full pressure shower.
We did not try room service but the restaurant service was remarkable with flavored hand towels and crispy arrow roots bowl. There is also very strong Wi-Fi. We found the staff calm and genuine to be trusted. The bad part…. we spent a lot here for the 3 days we were there. Very nice place and people.

Room Tip: The apartments are very well serviced and equipped.
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, General Manager at PrideInn Hotel Raphta Suites, responded to this review, February 11, 2014
Dear Jade, Thank you so much for your TripAdvisor review. It is encouraging to know of your views and suggestions. We are glad your stay was pleasant and you found a home away from home. Lawrence Kinyua, General Manager
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Marsabit National Reserve, Kenya
1 review
5 of 5 stars Reviewed January 20, 2014

Believe in reviews sometimes. However classic it may look from outside, Prideinn has all priorities set right - attention to detail and customer concern. This was my first time to stay at Raphta Suites Nairobi traveling on USAD function, I Stayed for two days and I can say without doubt that I was not disappointed by this team, it was an all-round pleasant experience.

The place is truly value for money the rooms are large enough with adequate natural ventilation, the open restaurant is well set, either in the morning or afternoon, you can have the sunshine. From different angle. The menu has adequate choices and the chef is excellent. I enjoyed the salad bar so much.

Room Tip: Take a studio room, spacious, euiped and affordable, it's a deal
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, General Manager at PrideInn Hotel Raphta Suites, responded to this review, February 11, 2014
Dear Josphat, Thank you for your review, We do appreciate your time and kind words. We are delighted as well to note that your stay was good and you were impressed by our services. Lawrence Kinyua, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed January 18, 2014

Situated in heart of Westlands and only a short walk from many attractions. As mentioned by other reviewers it is really a good and I mean a good place. We arrived late afternoon without a booking and had no problem securing a room. We requested the cab driver to take us to a nice quiet and safe place of his choice and He took us to Prideinn Raphta.
The hotel is showing its age, but I believe still offer excellent value compared to other hotels nearby. The rooms are basic but with over 24 TV international channels. The bathroom was very clean with super-hot water. More to that, WI-FI, swimming and breakfast all are free!

The staff were excellent, the manager offered late check-out free. The hotel is very much customer focused than money centered, unlike most of the places. All in all a good experience!

Room Tip: Studio rooms are well equipped facilitated.
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, General Manager at PrideInn Hotel Raphta Suites, responded to this review, February 11, 2014
Dear Justine, We do acknowledge your review. It is impressive and encourage to learn that you were happy with us and we look forward to hosting you again. We have started working on few issues as you had raised to ensure all is perfect next time. Lawrence Kinyua, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Nigeria
1 review
5 of 5 stars Reviewed January 17, 2014

We stayed at PrideInn Raphta for 10 days consulting with Standard chartered Bank group and we enjoyed the whole period. It is not that luxurious but there is something special about this place. The staff was so lovely and did everything to make our stay as good as they did. Housekeeping was excellent and restaurant service during dinner and breakfast was amazing. I am always particular with the towels and bed sheets, at Prideinn, I didn’t have to worry, Janet did an excellent job!

Room Tip: Take a one bedroom or two bedroom apartment, spacious with large sitting room
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, General Manager at PrideInn Hotel Raphta Suites, responded to this review, February 11, 2014
Dear Ankohu, Thanks so much for your beautiful words about our services and staff. We are happy that you actually enjoyed your stay. You are very much welcome again and again. Lawrence Kinyua, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Machakos, Kenya
1 review
5 of 5 stars Reviewed January 17, 2014

Ideal place to stay while in Nairobi. The location is quiet and peaceful; it is within walking distance from the Westlands Shopping malls, which is big plus if interested in a stroll. Rooms are well maintained but some little touch would be even better. Exceptional staff with excellent people skills. Some semblance of security on the premises which is comforting. Wonderful conference facility. Definitely a place you will come to love.

Room Tip: Rooms next to the reception are exceptionally furnished
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, General Manager at PrideInn Hotel Raphta Suites, responded to this review, February 11, 2014
Daniel, We are happy to read your review about our services and hotel on TripAdvisor. Thank you so much. Weare also glad that your stay was awesome. We promise to work and improve on the areas you have recommended. Lawrence Kinyua, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minesing, Canada
1 review
5 of 5 stars Reviewed January 13, 2014

Interestingly, we had been booked in a 5 star hotel in Westlands and after arriving, we realized our reservation had been messed up; we had been booked in for February yet we had said via email January, and this how we got ourselves with no choice but to look for an alternative. My husband had been in Nairobi before and we did not get any problem getting something for the night. We got accommodation at PrideInn Raphta Road a 3 star facility with very friendly rates for their service value as we got to discover.
We had planned to spend a night and look for another hotel the next day but, wow! these people are great, they could not let us part. The key strength ptideinn has is people and their impeccable service standards. They are so friendly that we felt like we had lived with them for days and we decided to spend the 4 days here. We got more value than we had to pay for. I love the Chicken lollipop! They are great!

Room Tip: Get a studion or a superior room, spacious and modern
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRIDEINN_12, General Manager at PrideInn Hotel Raphta Suites, responded to this review, February 11, 2014
Mr. Clarke, Thank you for the beautiful review, we are happy to note that you felt we could match the 5 star service. Chicken lollipop is our signature snack and we are delighted you also felt it deserves. We surely hope to see you soon. Lawrence Kinyua, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about PrideInn Hotel Raphta Suites

Address: Raphta Road | Westlands, Nairobi 38343, Kenya
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #33 of 111 Hotels in Nairobi
Price Range (Based on Average Rates): $
Hotel Class:3 star — PrideInn Hotel Raphta Suites 3*
Number of rooms: 30
Official Description (provided by the hotel):
Prideinn Hotel offers a luxurious haven where business and pleasure seamlessly blend. Located along Raphta road within the heart of WestlandsEasy access to the Central Business District, Westlands Business Area, International organization, Financial Institutions and other offices. ... more   less 
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