We stayed at the Raphta Road suites (B & B only) for 6 days in total (first for 2 days and then for 4 days). When we arrived, only one of our 2 rooms was ready. It was a largish room with a living area and a small kitchen. We weren't given any fresh towels or bottled water - so had to ask for these. Also the shower didn't work properly so there was no heated water. And there was no hot water in the sink either - when we complained to reception, they said that they didn't have a boiler!!!!! Anyway, they came to fix the shower and we got lukewarm water.
The internet connection was crap too. Wireless signal was not very good. At one pointm the WiFi connection wasn't available for 2 days. The hotel blamed the service provider and it was eventually fixed - wasn't good for people who had come for business conferences!
Foodwise - very basic, limited choice. It was buffet style. However, they did make you a fresh omelette should you wish to have one. If you decide to eat in the restaurant for lunch or dinner, then their prices are reasonable.
After 2 days we left to go on our safari and returned back to PrideInn and things were not much better. We were promised two rooms next to each other, but were given the same rooms we had previously. The first night back, there was a power cut. The generators failed to come on, but luckily we had packed torches - there weren't even any candles in the rooms!#
Again, rooms were cleaned daily, but fresh towels were not refreshed. We had to ask at reception for more. One excuse was that the laundry van hadn't arrived on time!! Surely they should have a spare supply.
Also, all these complaints - the managers don't relay these back to owners of the hotel. Luckily for us, the owner was on site, and he didn't know about these issues and he said he would get them resolved. We said that all these problems that we suffered, we'd need some form of compensation because you expect basic amenities - they wouldn't reduce the amount we had to pay, but they did give us a complimentary dinner which was nice of them.
Location-wise, it's ok... about 30 mins walk into central Westlands.
Overall, if I had the choice, I wouldn't stay here again.
- Official Description (provided by the hotel):
- PrideInn Hotel offers a luxurious haven where business and pleasure seamlessly blend. Located along Raphta road within the heart of Westlands. Easy access to the Central Business District, Westlands Business Area, International Organizations, Financial Institutions and other offices. Only 15 km from Nairobi National Park & 22 km from the Jomo Kenyatta International Airport. ... more less
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