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Oasis Restaurant - Southern Sun Mayfair Nairobi
Cnr. Parklands Road & Msapo Close | 66807, Nairobi 00800, Kenya
+254 20 36 88 000
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Ranked #265 of 347 Restaurants in Nairobi
Price range: $20 - $30
Cuisines: African
More restaurant details
Restaurant details
Good for: Romance, Doing business
Dining options: Buffet
Description: THE OASIS RESTAURANT BY THE POOL SERVES BREAKFAST, LUNCH (SNACK AND BUFFET MENU AVAILABLE) AND DINNER, A LA CARTE OR OUR MULTIPLE CONCEPT BUFFET OR A TABLE D' HOTEL MENU. OUR TIMINGS: 6.30PM - 10.00PM - DINNER 11.00AM - 6.00PM - POOLSIDE SNACKS MENU
Nairobi, Kenya
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Horrible”
1 of 5 stars Reviewed February 5, 2014 via mobile

4 of us went to oasis during the nairobi restaurant week.
Ambiance.
Very poor, all you hear is the clinging of crockery and cutlery, waiters gathered around the bar area to gossip about the various clients they are serving, waiters shouting at the barman for their orders and because the restaurant is situated right above the fitness centre you get sweat smelling people walking right past your table! The bathroom/ toilets are nothing to write home about, they were cleaning them at 8:30pm so we found the area full of water and no lights!

Food
Where do I begin?! In one word it was awful to put it politely! Their tomato and tamarind soup should be called tamarind soup and it smelt like someone had thrown up in it. The chicken mango and avocado salad should be renamed mango and avocado salad with a hint of chicken, I think the restaurant was given free mangoes and avocados which they were trying to off load on the diners. Starters came 40 mins after ordering.
Mains (came after 45mins): the beef fillet was over cooked and the blue cheese sauce had split but the chef decided to pour it on the fillet anyway, the red snapper was bland, lamb cutlets were actually fatty lamb chops. The vegetables were burnt beyond recognition and drenched in oil! The tarter sauce was Mayo put in a bowl, the lamb was to come with mint sauce however it came with a brown sauce which was basically sugar brought to the boil!
Dessert: orange and cheese cake was frozen, the jelly had not set properly and there was no berry coulis! The duet of mango and chocolate mousse had no mango and it was not a mousse! Since when did a mousse have a biscuit base?! All they did was make a biscuit base poured one side with orange and one side with chocolate and froze it then gave it an exotic name and served it!
The food was disgusting to say the least.

Service:
It was the most appalling thing we have ever experienced. The waiters were aloof, we were brought for menus and they were left on the table throughout our time there, at one point we took the menus and put them on the floor but nobody noticed. Usually when one orders a bottle of wine it is poured for someone to taste, well here nothing like that happened and the waiter assumed we would drink it anyway! We could see and hear waiters congregating at one point and talking about their customers! There was no way we could keep quiet about our treatment hence we decided to call the manager and explain to him our ordeal. Half an hour later he still had not shown up so we asked a lady called Margaret to check and she basically made a face and sneered at us!! Finally an hour later a restaurant 'supervisor' was sent and after we explained our ordeal he was quite un concerned! At some point he even implied that we got sub standard food because we had ordered from the NRW menu!! We were so upset by now that we decided to pay our bill and leave but the 'supervisor' asked us if we could have a complimentary drink which we declined but he kept insisting so we decided to have it and asked him if we could still speak to the manager. This was the biggest mistake we ever made! The wine was brought in glasses that were filthy dirty, we could see the fresh chewed up food that was left behind by the previous user!
We could not bear it anymore so we paid and left.

Oasis should not be listed as a fine dining restaurant, food is sh.. and service is crap. The manager never showed up and their waiters are un professional and un trained to say the least. The entire restaurant workforce have a don't care attitude towards local diners and yet we could clearly see that the foreigners with a different skin colour next to us were being treated very well!

On a positive note the good things we found were;
Beer (made by local brewery)
Tobasco sauce (made by an international manufacturer)
Butter (made by local dairy company)

I cannot go back to oasis or southern sun Mayfair hotel for that matter even if someone held a gun to my head!!!

Visited February 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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8 reviews from our community

Visitor rating
    2
    3
    0
    1
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Nairobi, Kenya
1 review
1 helpful vote 1 helpful vote
“Horrible everything!”
1 of 5 stars Reviewed February 3, 2014

I was over at the restaurant with a couple of friends for Nairobi Restaurant Week and the service and food was horrible from start to finish. The starter was nothing like it looked on the picture, the waiter took so long to wait on us and mixed up our orders (Stephen) and the food portions were so small! Wouldn't go back there and wouldn't recommend it to any one. Pull up your socks! *concernedcitizen!

  • Visited February 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Top Contributor
54 reviews 54 reviews
22 restaurant reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
“Managers Dinner out”
4 of 5 stars Reviewed January 22, 2014

This was an excellent buffet dinner. The atmosphere and dinning was great in the evening. Overall it was enjoyable. Would repeat dinner there again should I return.

Visited January 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bukavu, Democratic Republic of the Congo
Top Contributor
95 reviews 95 reviews
63 restaurant reviews
Reviews in 31 cities Reviews in 31 cities
46 helpful votes 46 helpful votes
“When I die I want to come back as a fly in Oasis”
5 of 5 stars Reviewed December 5, 2013

Mostly for the breakfast. The breakfast buffet is astounding. An entire raw food section, complete with carrot juice and beet juice; a hot bar with lots of veggie options; fresh pastries and pancakes; and every day new dishes. It makes you wish the place came with a vomitorium so you could do it all justice. The dining area is also beautiful, in the garden beside the pool. Really wonderful in every way.

  • Visited May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
“Great Nightly Buffet w/BBQ & Delich Stir-fry”
4 of 5 stars Reviewed May 4, 2013

Very upscale wide variety of fresh foods from soup, salads and breads to grilled chicken, beef and stir-fry cooked after you select your own personal ingredients. Service is awesome and drink selection is good. Bottles of wine are pricy but hey it's a hotel. Great hotel dinner option!

Visited April 2013
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