We left some baggage with the front desk while we took a safari. When we returned, our bag had been opened and some items stolen. Despite the sign on the front desk claiming that the hotel would only take responsibility for items left with them (and the fact that under Kenyan law they are legally obliged to), management refused to help in any way. In fact they ever asked us to pay the left luggage fee!
After staying in many hotels in Kenya, this is the only theft we had. The worse part was the total indifference by the staff and their 'couldn't care less attitude'.
Incidentally the ongoing construction with the new Nairobi/Thika road makes it very noisy.
Room Tip: Stay elsewhere
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